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BCc55
Level 1

I am unable to update my subscription payment details. I keep getting the message that something is not quite right. what can i do

 
1 Comment 1
MaryJoyD
QuickBooks Team

I am unable to update my subscription payment details. I keep getting the message that something is not quite right. what can i do

Let’s update your payment information, @BCc55.

 

It’s possible that the error you’re having is caused by the piled-up cache in your regular browser caused this unusual behavior. You can clear your current browser’s cache to resolve this. 

 

Go to your account by using a private browser or an incognito window. If it works fine, clear the cache in the one that you're currently using.

 

Here’s how to go incognito or use a private browser:

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

You can also proceed by using other browsers if the steps above don’t work.

 

Then, follow the steps in the clearing temporary internet files and cache article. You can also proceed by using other browsers if the steps above don’t work.

 

See the following article for more information on how to update your billing and subscription info.

 

I’m always here if you need if you need further help in updating your payment information.

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