Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowLet's try entering a transaction on an incognito window, bethvansyckle-gm.
It is where we can confirm if the error is cause by a browser-related issue. I've added these keyboard keys to open one:
If it works, we can go back to a regular browser and clear the cache. Once cache is piled up, it can be the reason for some unexpected browser issues.
We also have the option to switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as an alternative.
Afterward, you can categorize the items. Here's a reference as your guide: Categorize transactions in QuickBooks Self-Employed.
Feel free to get in touch with as to how these steps work on your end. Keep safe!
This did not help at all. Please advise of other options. This should not be so difficult to add my income into Quickbooks.
Glad to have you here in the Community, bethvansyckle-gm.
Let me help you with your concern.
Please make sure to use an income account in when you categorize your transaction.
I've also added these links that you can use for reference in managing your transaction:
Keep me posted if you have any additional concerns with your QuickBooks account. Have a good day!
It appears you are not understanding my question:
I am manually inputting a transaction with the category as income. It continues to be logged as an expense (with a negative sign). I have tried several ways to fix this to no avail.
I've read through your post, and I want to ensure this issue is taken care of, @bethvansyckle-gm.
What you experience in your QuickBooks Self-Employed (QBSE) is weird, and it should be fixed by clearing the browser's cache. Since it doesn't help resolve the issue, I recommend reaching out to our QuickBooks Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same. Here's how to contact our support team:
You can also check out this article for another way of reaching out to our support team and its support hours: Contact QuickBooks Self-Employed Support.
Just in case you want to learn more about categorizing transactions in QBSE, feel free to check out this article here.
If you need any assistance entering transactions in QBSE, I'm available here to help any time!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.