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jcoester
Level 1

I am working from home on my home computer. I can login but the create + New button does not work.

 
1 Comment 1
Rasa-LilaM
QuickBooks Team

I am working from home on my home computer. I can login but the create + New button does not work.

Hello there, jcoester.


Welcome to the Online Community. Let's perform some browser troubleshooting steps to get the New menu working.

 

Issues like this happen when there are too much cache and temporary files stored on the browser. This can cause unexpected behaviors, such as buttons or menus not working.

 

To check is this a cache related-issue, log in to your QBO company using the InPrivate or incognito mode. Here are the shortcut keys for each browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If this works, clear the cache to offload some data from your browser. If you continue to get the same result, I follow the recommended steps in this article: Why doesn't anything happen when I select a button or link?

 

I'm adding a link to check for any potential issues with the browser and its compatibility with QBO: Health Checkup Tool.

 

With these steps, you can create transactions in no time.


Stay in touch if you have any other concerns or questions about QuickBooks. Please know I’m always ready to assist further. Have a good one.

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