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Hi there, kevinpoley.
You'll want to connect your bank through an incognito browser to rule out the possibility of a webpage issue.
Here's how to open an incognito window in all supported browsers:
Otherwise, I recommend contacting QuickBooks Support Team again to have this checked. They have the tools to investigate this further and help connect your bank account with QuickBooks Online (QBO).
In the meantime, you can manually upload your bank data through a WebConnect file. Once your transactions are in QuickBooks, it’s time to match and categorize them.
We'll be around to help if you have any other concerns. Have a good one.