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brittanymaggard
Level 1

I can not find settings. I canceled subscription a few months ago and I am still getting charged. I need to cancel and stop payment. Can you help me?

 
1 Comment 1
Nick_M
QuickBooks Team

I can not find settings. I canceled subscription a few months ago and I am still getting charged. I need to cancel and stop payment. Can you help me?

Hey there, brittanymaggard. 

 

Thanks for stopping by the QuickBooks Community, I'm happy to show you the steps to cancel your subscription. If you aren't able to click the settings logo or it's not there all together, then it could be because the subscription was purchased through the mobile app store. When this occurs, the subscription fees are applied in a different way. To cancel them, you'll want to follow the steps below associated with the method in which you purchased the subscription from:

Cancel on iOS (iPhone or iPad)

  1. Go to Settings, then select iTunes & App Store.
  2. Tap your Apple ID, then select View Apple ID.
  3. Sign in with your Apple ID.
  4. Tap Subscriptions.
  5. Tap QuickBooks Self-Employed, then Cancel Subscription.

Cancel on Mac

  1. Open iTunes.
  2. Go to the Account menu, then select View My Account.
  3. Sign in with your Apple ID, then select View Account.
  4. In the Settings section, select Manage next to Subscriptions.
  5. Select Edit next to QuickBooks Self-Employed.
  6. Select Cancel Subscription, then Confirm.

Cancel on Android

  1. Open the Google Play Store.
  2. Tap the Menu ☰.
  3. Tap Subscriptions.
  4. Find QuickBooks Self-Employed, then select Cancel Subscription.
  5. Follow the instructions to complete the process.

Cancel on Web Browser

  1. Go to play.google.com.
  2. Sign in to your Google account.
  3. From the left menu, select My subscriptions.
  4. Select QuickBooks Self-Employed.
  5. Select Manage, then Cancel Subscription.

After that, you still have access to your account until the next billing cycle.

 

You can find the cancellation steps and additional information in the cancel your QuickBooks subscription article. Also, prior to cancellation, you may want to consider preparing your annual taxes as the fiscal year will be ending shortly. Here's a really helpful guide on how to do that. 

Thank you for your time and if you have any other questions, don't hesitate to post here, we're just a few clicks away. Thanks for your time and have a lovely afternoon. 

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