I can not log into my account! I get the message "You need a QuickBooks Online subscription to access this page" I have paid for a full year. Am getting frustrated!

I'm here to ensure you're able to access your account, seppala4-gmail-c.

Let's access your QuickBooks Online account via a private window. This helps us determine if there's an issue with the browser. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

If the error message is fixed, I'd suggest clearing the browser's cache. This improves the performance of the program.

You can also use supported browsers to have the best and most secure experience with QuickBooks. 

In case you're using payroll, we have an ongoing investigation about this. I'd recommend contacting our QuickBooks Support Team so you'll be added as one of the affected users.

1. Click the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter INV-49747 in the Type something field, then click the send icon.
4. Choose I still need a human.
5. Select Get help from a human.
6. You can either select the Chat with us or Have us call you option.

Additionally, I encourage managing your QuickBooks Online subscription. This ensures your payment details are updated.

I'll be glad to help you again if you have questions about managing your transactions. Please add the details in the comment section.

Hi seppala4-gmail-c,

Hope you’re doing great. I wanted to see how everything about logging in to your QuickBooks Online account. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I have a desk top subscription.  Since I added payroll done for you, I am unable to get into my accounts!!!

Hi there, @Glorious1.

Welcome to the Community. Allow me to guide you with what to do.

Since you're having a hard time logging in to your QuickBooks Desktop account, I recommend you manage your account through the use of the Customer Account Management Portal (CAMPs) for QuickBooks Desktop. In the event you still experience the same issue, you can contact our Customer Support Team.

Here's how you can contact support:

1. Open QuickBooks.
2. Go to the Help menu.
3. Select QuickBooks Desktop Help.
4. Hit Contact Us.
5. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

Let me also add this article for you to review our Support Hours: Contact QuickBooks Desktop support.

Please let me know if I can be of any further help. Have a good one!

I cannot get into my QB account. New password not recognized. Cant do anything until this problem is fixed.

[email address removed]

We want this fixed so you can log in to your account, EffiieCafe.

You can follow CharleneMae_F's steps to help us isolate the issue.

If it didn't make any difference, let's reset your password. I know it's new. However, it also helps us narrow down your concern. Here's how:

1. Click I forgot my user ID or Password on the sign-in page.
2. Follow the onscreen instructions.

You'll get an email with the password reset link.

However, if you're still unable to log in to your account, I suggest reaching out to our customer care support. You can follow Mich_S steps to get in touch with us.

The Community is available 24/7 if you have other concerns. Don't hesitate to visit us again. Keep safe!