Hi there, @brewmavennj.
It's my pleasure to help reconnect your bank account to QuickBooks Online (QBO).
For me to verify and check for any open investigation, may ask the name of your bank?
As of now, you need to try reconnecting your account using a private browser to help us determine if this is a browser related issue. To open access QuickBooks using a private browser, you may use either of these shortcut keys:
If you're able to connect your bank account using a private browser, you may need to clear the cache of the regular browser you're using.
If the issue persists, I suggest reaching out with our QuickBooks Online Support Team to check and investigate this further for you.
You may also read these articles to learn more about online banking:
Stay in touch if you have any other banking concerns, I'll be happy to help you. Have a good one!
My bank is Cornerstone Bank in New Jersey.
I tried with both Firefox and Safari. Our banking system only works on Safari so I signed in to the online banking system and then tried to reconnect again. (I thought I was messing up the human test.)
I did not clear the cache though -- I'll give it another try.
Just tried again, after clearing my cache, no luck.
I got the same error message. When I used another online accounting system, it never worked either. Ugh. I had to download my transactions and upload them. It was not as clean or convenient but it looks like that is what I am going to have to do again.
I will ask at the bank to see if they have any suggestions too.
Hey there, @brewmavennj.
I'm grateful that you took the time to provide me with an update on the steps that you've tried. I'me here to provide additional insights to get this issue sorted out.
If you're unable to connect or download your bank transactions in QuickBooks Online, It'd be best to try updating your bank manually to refresh the connection between QuickBooks and your financial institution.
If you still can’t download new bank transactions, you can to sign in to your bank’s website from QuickBooks to check if the issue has something to do with your bank.
To do that:
Here's an informative article that you can check out about this process: What to do if bank transactions won’t download.
Also, if you encounter any online banking error, please refer to this article about fixing online banking issues in QuickBooks for more troubleshooting steps: How to manually update an account to fix banking errors.
If the issue persists, I'd suggest reaching out to your financial institution. This is because QuickBooks is dependent on the information that was transferred from your bank.
Keep me posted if you have any other questions with connecting your bank to QuickBooks Online. I'll make sure to get back to you as soon as I can. Have a great week ahead.