Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

I can't access my quickbooks

I am receiving this error message: Your administrator has not granted you access to QuickBooks Online Plus. Please contact your system administrator with any questions. I am the administrator
1 Comment
Moderator

I can't access my quickbooks

Hi there, @cburns2.

 

We have received several reports about Master Admins gets an error message "Your administrator has not granted you access to QuickBooks Online Plus. Please contact your system administrator with any questions". Our Product Engineers are now working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so you'll be added to the list affected users (INV-51953). 

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours so, you'll know when agents are available.

 

We appreciate your patience while we work for a fix. If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

Need to get in touch?

Contact us