I can't add an employee or invite

Glad to have you here, FocusHealth, and thank you for bringing this matter to our attention along with the detailed description and the attached image. Let me guide you through some troubleshooting steps to help you add employees to QuickBooks Online (QBO).

Before anything else, may I ask if you're the master or primary admin of your QBO account? If not, it's possible that the admin changed your access permissions. It could explain why you were previously able to add employees but now find that the button to add an employee is grayed out.

However, if you do have the correct role and access but the "Add an Employee" button remains grayed out, we can proceed with browser troubleshooting steps. Access your account through a private window in your browser. This step will help to rule out any issues with browser cookies or cache that might be affecting your account's functionality.

Use these shortcut keys on your keyboard to access incognito mode:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If you're able to add an employee using a private window, you can proceed to clearing your browser's cache to start fresh. Clearing the cache will remove the stored data that your browser has accumulated over time, which may include outdated or corrupted information that could be causing functionality issues with the program.

Additionally, here are some articles that can help you in managing your payroll process in QBO:

• Create and run your payroll
• Run payroll reports

If you want to upgrade your payroll system, explore QuickBooks Payroll offers sophisticated functionalities including time tracking and quicker direct deposits that can significantly improve your business efficiency.

Have more questions about employee management? You can visit our Community Forum for expert help. Our team is ready and waiting to provide all the support you need.

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I am the Admin, I tried Icognito, still no access. 

Thank you for continuing this conversation, FocusHealth. I'll be glad to help you get the best assistance in managing your employees using QuickBooks Online (QBO) Payroll.

I appreciate the steps you’ve taken to troubleshoot the issue on your end. Since the problem persists, I recommend reaching out to our QuickBooks Live Support team for further assistance. They have the expertise and resources necessary to diagnose the underlying causes and deliver prompt solutions.

Here's how to reach out:

1. Log in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. Utilize the QB Assistant by entering your question or topic, it will provide options for you to get answers. Alternatively, you can use the Search tab to enter a keyword or topic of interest.
4. If you can't find the information you need, select Contact Us to connect with an expert for assistance.

For more details on reaching our support team, please refer to this article: Get help with QuickBooks products and services.

Navigating payroll software can be challenging, but I want to help make your transition smoother as you become familiar with QuickBooks Payroll. This resource will guide you through the essential processes of creating and managing payroll efficiently: Create and run your payroll.

If you have any further questions about handling employees in your QBO Payroll, feel free to reply. I'll respond as quickly as possible.