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justing
Level 2

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

 
39 Comments 39
Alessandra_B
QuickBooks Team

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

Hey there, @justing.

 

Let's me help you download your 1099 and perform some troubleshooting steps to know if it's a browser issue. 

 

Let's log in to your account using an incognito/private browser window and download it from there. You can use these keyboard shortcuts to help you open an incognito/private browser:

  • Google Chrome: Ctrl+Shift+N
  • Mozilla: Ctrl+Shift+P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you're able to download the form, you'll need to clear your browser's cache to optimize its performance.

 

If you're unable to download the form, let's try accessing your account through another browser.

 

However, if you're still unable to download it using the steps above, I suggest resetting your password. Here's how:

  1. Click on the Gear icon, under Profile, choose User Profile.
  2. Select Security from the left menu, then Edit.
  3. Log out from your account and log back in again.
  4. Access your 1099 form and download it.

Feel free to let us know if you have other concerns. 

justing
Level 2

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

I don't need to clear cache, I had already tried a totally different browser I never use to access QuickBooks or any other Intuit property. I used Chrome originally and then used IE.

 

I am pretty sure I know what the problem is, I also have access to this Client's QBO. I bet because I have access already there is a bug in the access controls on your end. I can't make a new login, because the 1099 is tied to my email address.

 

I went around the problem by just getting into the e-File 1099 service and looking up my 1099.

 

However, you should report this issue as a bug, so that at a minimum it returns a friendly message instead and can tell the user what to do.

 

Thank you.

 

 

AlcaeusF
Moderator

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

Hello there, justing.

 

Thank you for getting back to us with additional clarification about what you did on your end to make it work. I'm here to help make sure you'll get the support you need to report the problem.

 

I want to be the one who'll assist you with downloading the 1099 form. However, we have limited access to this public forum and providing personal information is prohibited.

 

I recommend reaching out to our Phone Support Team for them to check your account in a more secure environment. I'm adding the steps below so you can reach them:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact#.
  2. Choose a topic.
  3. Scroll down and click Get Phone Number.

Please keep in touch with me here should you have any additional questions or concerns. The Community is always available to help.

Zerim
Level 1

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

Same exact issue. And I'm running up against the deadline w/o enough time to get on the phone w/ support...

 

QuickBooks *should not* hold your tax forms hostage until you create an account, especially if they can't keep it working properly when it matters most. I guess I'll be filing for an extension this year...

Joyce_P
QuickBooks Team

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

Hello there, Zerim.

Cache and cookies are mainly used to make processes faster. However, this can also cause the browser's unusual behavior when piled up. This could be the reason why you're not able to download your 1099.

 

Let's perform a few troubleshooting steps to verify if this is a browser-related issue. 

 

You can use a private browser and perform the task there. This window doesn't save the browsing activities of the local device.

 

Here are the keyboard shortcuts to help you open a private window: 

  • Google Chrome: Ctrl+Shift+N
  • Mozilla: Ctrl+Shift+P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

 If it works well,  go back to the original browser and clear the cache. Clearing the cache would delete the internet files that might be causing the issue. 

 

Also, I'd recommend using a different browser such as Google Chrome, Mozilla Firefox or Internet Explorer.

 

If the same thing happens, I'd suggest contacting our Customer Care team. Aside from the phone support, we also have chat support. They have the tools that can pull up your account in a private environment. Also, they can help you further with your 1099 concern.

 

Here's how to contact them: 

  1. Go to Help (question mark) icon.
  2. Click Contact us.
  3. Enter a brief description of your concern in the How can we help? field and click Continue.
  4. Choose the Start a message button in reaching our chat support.

I've included an article that can also help you in preparing and filing 1099s.

 

Please let me know how it goes by leaving a comment below. 

NganoPress
Level 1

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

I'm with you. received a 1099 from a vendor but not to my business email. It wants me to create an entirely new account with the 'invite' email to get my form. That's crap. Now, I have to ask the vendor to send it to my business email.

 

I think this is definitely a glitch on QBs part. I should be able to open the link and download my form without creating a new account.

 

Badly done, QB

 

 

AlexV
QuickBooks Team

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

I'm here to help you with the 1099 form, NganoPress.

 

I just want to make things clear first. Are you the employer or the vendor?

 

If you're the employer, you don't have to create a separate account . You'll be the one the send an invitation to your vendors to complete their profile so they can view the form online. The details they entered when setting up their account will automatically reflect into your QuickBooks Online account. Once you submit the 1099 to IRS, they'll receive another email to notify them that they can view the form already through their account.

 

That means, you have to create a QuickBooks Self-Employed account if you are the vendor. This is how QuickBooks works so it'll be convenient for you to review your 1099 form. It will be send to a different email if your employer used a different one. That is the reason why it ask you to create a new account since QuickBooks unable to recognize the email being used.

 

You can read this guide about 1099s in QuickBooks Self-Employed. This will give more details on how to access your W-9 info and 1099 form.

 

Keep your posts coming if you need anything else. I'm always here to help.

dan610
Level 1

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

I have same issue.  Also get the 'Opps' message.  Did all the cache clearing steps etc.

Looks like it is time for QB to fix their software.  As with other users I already have a QBO account. 

 

Thanks

 

Rasa-LilaM
QuickBooks Team

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

Hello there, @dan610.

 

Thanks for letting us know the results of the steps you’ve performed to get past the error.

 

To fix the issue, I’ll have to view the company data and review the mapping of your 1099. Performing this task requires collecting of personal data.

 

Since the security of the account is our top priority, I recommend you get in touch with our QBO Care Team. They have tools to determine the root cause of the issue.

 

Once they’ve identified the cause and find a resolution, our phone/chat support will guide you through the step by step process to take care of the problem on your 1099 forms.

 

Here's how:

  1. Go to the Help icon at the top to select the Contact Us link.
  2. This will open another window where you can enter the issue/topic.
  3. Once done, click on the Let’s talk button to view the support information.
  4. Choose how you want to contact our QBO Care Team.

For future reference, see the 1099 Troubleshooting article. 

 

Let me know if you have any other concerns or questions. I’m ready to answer them for you.

japeeler
Level 3

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

Everyone is so respectful in this form calling the issue "bug" or "flaw"...it's neither.  It is simple gross incompetence.  I know I sound harsh, but trust me, this isn't my first rodeo.  I somehow manage to find these "issues" with other QBO capabilities and waste my billable time going to these forums to see if there is a workaround for not being able to access a capability about which they tout and boast.   When you click the button to "View your 1099" ya think, "wow...this is cool."  Savings on postage, expensive envelopes, not having to wait for your 1099 to come via snail mail...cool.  The you see "Your client now uses Quickbooks to deliver 1099s" then "Create a free Intuit account to access your 1099."  Not wild about holding people hostage to create a new account if they want their 1099, but whatever.  Then continue...the smile is coming across your face now, again, how cool is this??  Already have an account?  Sign In...you do, then "OOPS SOMETHING WENT WRONG" or "HMM.  THAT DIDN'T WORK."  (I love the "Hmm.")  Infuriating...I personally stopped (AGAIN wasting billable time), tried everything I could, incognito window, new browser, etc.  I then emailed my client with the message requesting he just email me a copy.  I thought about it the next morning (this morning), thought I'd research a little more on this "issue" (again, wasting billable time) since I really want that 1099 so I won't miss it via snail mail.  After realizing that I had already tried everything that was suggested on the community boards (did I mention this isn't my first rodeo with QBO and their "issues"?), I smile (honestly, I SMIRKED) because at the end of each and every Intuit rep's response to all these people just wanting to access  omething that QBO brags about , at the end of the day, after wasting precious time, CALL AND REPORT THE ISSUE.  Frickin' WOW. 

 

"I'd just want to inform you that unable to view 1099 has been reported as an ongoing issue. And, our Product Engineers are now working to fix this as soon as possible.

For now, I suggest contacting our Phone Support team. They can add you to our notification list. This will help our Engineers determine the number of affected users. You'll also receive an update through email once this has been resolved."

 

How lovely of them to add our names to a list to be notified when the "issue" will be fixed.  I don't know about anyone else, but I absolutely LOVE not only spending the extravagant amount I pay each year to Intuit, recommending their product to my own clients, but also suffering the awkwardness and embarrassment when my clients ask why QBO won't work when I told them I would.   

Catalina19
Level 1

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

I am having the exact same issue 

KhimG
QuickBooks Team

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

I appreciate you joining the conversation, @Catalina19.

 

Have you tried performing all the troubleshooting steps shared by my colleagues? If so and still keep on getting the same error message, I highly recommend contacting our Customer Care Team.

 

All cases related to this in our system are already closed and resolved. You can call our phone support and escalate the issue to find a permanent solution. Please follow the steps shared by my colleague Rasa-LilaM to reach them. 

 

If there's anything else you need, please let me know. I'm here for you. Take care!

BWA
Level 1

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

tldr, Quickbooks is holding your contractors 1099s hostage to gather their personal information and trap new users.  This makes my business look foolish to the vendors who work for me.  And I still have to mail them becuase people don't want to sign up, so now I have to mail them and answer 25 angry emails.

ijhasiufhiuag
Level 1

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

Hey, thanks for updating your post, I have the same problem. Sounds like your solution was to go into your clients books and download your 1099 that way, is that correct?

ijhasiufhiuag
Level 1

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

Hi. I'm a different person, but I have the same problem, one year later. I have cleared my cache, my cookies, you name it and i've done it.

 

I am a contractor, one of my clients sent me my 1099. The issue seems to be that I log into my quickbooks and my client's quickbooks by using the same email address login. When I try to log in to download my 1099, I receive the same "oops" error that everyone else was getting. I cannot create a new account, because the email address is locked in and obviously already exists. I cannot log into my account (to collect my 1099) because it is the same login used to access my clients books, and I cannot log into my clients books (obviously) because I do not work with them anymore.

 

Do I have any options aside from contacting my client and having them send me my 1099 outside of your broken software, or has it been fixed?

Catherine_B
QuickBooks Team

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

We can reset your password and log in to the updated login credentials, ijhasiufhiuag. 

 

Your 1099s will be available once they've been submitted by your client. Let me show you how to reset your password:

  1. Go to the this website: accounts.intuit.com
  2. Click the Forgot your user ID or password link. 
  3. Enter the email address you used for your QuickBooks account.
  4. Follow the onscreen instructions until you've successfully reset your password. 

Then, let's log in to the QuickBooks Self-Employed account using the new login credentials. Once logged in, go to the Clients menu from the left panel and then select the client. When clients use QuickBooks Online to e-file, your 1099s are automatically posted in the Tax form tab.

1099.PNG

 

If the issue persists, I suggest contacting us and we'll sort things out with you.

  1. Still on the log in page, click the I forgot my user ID or password link.
  2. Enter a dummy email like test.test@yahoo.com.
  3. Select Continue and click I no longer have access to this email

Let me know how this works. I'll keep an eye on your reply!

japeeler
Level 3

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

Does anyone notice that the last point of every member of the Quickbooks team's replies is as a last ditch effort to call customer care?  How many times do we have to tell them we've tried everything, it just doesn't work, and that calling in (as if we haven't already), doesn't do any good except to put our names on a list to be notified when (IF) the problem is resolved?

 

Somehow I doubt the problem will be resolved today, the deadline to send out 1099's.  I don't know about you, but I cannot afford to wait on them to finally getting around to rectifying the problem.  Heaven knows, I'm still waiting on fixes for other issues that have been going on for months.   How ironic is it that Intuit Quickbooks is a TAX REPORTING software program, and it cannot fulfill its obligations to be able to produce tax docs by the deadlines?  Now that's one to write home about.

MadelynC
QuickBooks Team

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

Hello, @japeeler.

 

We want to resolve this issue as soon as possible.

 

Rest assured, I’ll pass this feedback to our engineers. They’re doing their best to get an immediate resolution. Once resolved, you’ll be notified of the updates.

 

I appreciate your patience japeeler. Please know that you can always reach out to us anytime if you need help.

CKDProductions
Level 1

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

I don't even have the option of a "Clients" link in my menu. How difficult is it to view/print my 1099? It's JANUARY 31! I've called Intuit 3 times today, and keep getting the runaround in the useless automated system, got connected to some department who said they couldn't help me and to call "this" number. I call "this" number and I'm back in the same useless automated system. This is infuriating.

 

Adrian_A
Moderator

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

The Clients tab will appear once your client sends you an invite, CKDProductions.

 

You can request from your employer to grant you access to view and print the 1099 form. You can share this article with them on how to invite you: Add contractors or vendors when preparing 1099s.

 

Just a heads up, this form will be available on the Tax Forms tab as soon as your employer submits it to the IRS.

 

Once it's available, you're good to print it. You can do it by clicking the Clients. Next, select your employer's company name. Then, go to the Tax Forms tab.

 

 

With regards to the phone call, we don't want you to have that experience. However, I have other way on how you can reach out to our Phone Support team. 

 

  1. Click the Assistant button.
  2. Enter Talk to a human.
  3. Enter a brief description of your concerns.
  4. Click I still need a human.
  5. From there, select either Message an Agent or Get a callback from us.

 

I'm just right here if you still need help!

cpsava
Level 2

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

100% agree. Maybe Intuit and Quickbooks will fix this and I can download it Next Tuesday.

cpsava
Level 2

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

Intuit is a bunch of a-holes/idiots on this one. At the least allow it to be downloaded via a secure portal rather than a full login and creating a whole new intuit account. OR allow multiple email addresses to be associated with a single mint.com account.

cpsava
Level 2

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

notify me too @cpsava 

PS - you're a bunch of slack jaws for bungling this up so badly.

mwm123
Level 1

I can't download the 1099 sent to me. I already have a QBO account and sign-in. When I login, it says " Oops, something went wrong. There was an error when accessing"

I have the same issue.  Reading the thread it's obvious that no one really knows how to solve this, and I'm not going back to my clients who took the time to do the work that Quickbooks assured them was correct, to resent a pdf.  QB forcing to create a new account EVERY YEAR is total bullxxt.  And there is no phone number to call.  Just a chat where I'm then sent to the "1099' department... and then nothing.  Chat window crashes.  

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