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I can't log in to payroll through Quickbooks pro desktop 2018 to reactivate an ACTIVE payroll service?

I am using quickbooks pro 2018.  My enhanced payroll service says its inactive and I need to reactivate it.  I click on "reactivate" and it takes me to login page inside quickbooks.  I type in my info and all it says is "oops, something went wrong".. what went wrong??   I go to a website for CAMPS?? and I log in with my u/p successfully.  It then shows me Two username accounts one has my desktop info for quickbooks and other name has my payroll which says it's active and renewable Nov 2020????  There is another quickbooks payroll service fro some reason that says status is "other".  I click on that and I get "oops, we did something wrong"... Plus I can't remove old addresses because they say they're active on billing... I go through all billing and no it isn't active but I can't delete it??

 

How can I log in to CAMPS and see all my service info, but when I log in to payroll service through quickbooks directly all I get is "OOPS"...

Solved
Best answer February 25, 2020

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Highlighted
Moderator

I can't log in to payroll through Quickbooks pro desktop 2018 to reactivate an ACTIVE payroll service?

Let's get rid of the error so you can start working with your payroll, Deermont.

 

There are different ways to get rid of the reactivation alert. This depends on exact error message you received. Before we do any troubleshooting steps, it'd be best to:

  1. Update the release version of QuickBooks Desktop.
  2. Download the latest tax table release.

If the alert is still there, you can refer to this link for the exact message and how to fix it: Update or renew your subscription.

Also, you can use this link if you need additional help in reactivating your payroll subscription: Resolve a problem verifying your payroll subscription.

 

Meanwhile, you can log in to your CAMPs account through a web browser aside from doing it inside QuickBooks Desktop. You can follow the steps provided in this link to recover your account: What is CAMPs and how do I use it?.

 

Another alternative in reactivating your payroll subscription is provided in this link: Renew or reactivate your QuickBooks Desktop Payroll subscription.

 

We got your back if you need additional help in reactivating your payroll subscription.

View solution in original post

1 Comment 1
Highlighted
Moderator

I can't log in to payroll through Quickbooks pro desktop 2018 to reactivate an ACTIVE payroll service?

Let's get rid of the error so you can start working with your payroll, Deermont.

 

There are different ways to get rid of the reactivation alert. This depends on exact error message you received. Before we do any troubleshooting steps, it'd be best to:

  1. Update the release version of QuickBooks Desktop.
  2. Download the latest tax table release.

If the alert is still there, you can refer to this link for the exact message and how to fix it: Update or renew your subscription.

Also, you can use this link if you need additional help in reactivating your payroll subscription: Resolve a problem verifying your payroll subscription.

 

Meanwhile, you can log in to your CAMPs account through a web browser aside from doing it inside QuickBooks Desktop. You can follow the steps provided in this link to recover your account: What is CAMPs and how do I use it?.

 

Another alternative in reactivating your payroll subscription is provided in this link: Renew or reactivate your QuickBooks Desktop Payroll subscription.

 

We got your back if you need additional help in reactivating your payroll subscription.

View solution in original post

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