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tziyonadeepsea-g
Level 1

I can't log onto my quickbooks desktop to get my license number

 
1 Comment 1
SarahannC
Moderator

I can't log onto my quickbooks desktop to get my license number

Hello there, tziyonadeepsea-g.

 

We can reset your password so you can log in and access your company file. Here's how:

 

  1. Go to the QuickBooks Desktop Login window.
  2. Click I forgot my password
  3. From the drop-down lists, select an email address. So, you'll be emailed a token to reset your password.
  4. Enter the token you received.

 

On the other hand, if you're using QuickBooks 2019 and earlier, you'll have to fill out the information on the form. You can log in to the Customer Account Management Portal (CAMPS) to find and get the information asked when resetting the password. From there, you can get the license number for the version of QuickBooks Desktop you’re using.

 

Another option is to use the Automated Password Reset Tool. Check this article for the complete steps: Use the Automated Password Reset Tool to help you access your company file. Once you're able to log, use this link to find the license number in QuickBooks Desktop. 

 

Also, you can stay logged in to your company file without entering your password

 

Let me know if you have other questions.  Take care and stay safe.

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