I can’t login to my app. It keeps saying invalid login and password. Yet I can login online

Hi there, @ashjorg,

I have a couple of suggestions that we can try to get the app in working order. Make sure the app is updated before doing any of this troubleshooting steps.

After updating the app, try to enter your login credentials and see if it works. If not, try to uninstall and reinstall it to resolve this unexpected behavior, and ensure updated security settings are downloaded.

Reinstall the app through this link: How to download the QuickBooks Online mobile app.

You can also install the app by visiting these links:

• Android app via Google Play.
• iPhone, iPad, and Apple Watch app via the iTunes App Store.
• Get the download link through SMS.

For quick access to mobile app resources, see this article: Mobile applications hub.

If you're using the Desktop app, install it by clicking this link: http://quickbooks.intuit.com/apps/. Scroll down to the Get the QuickBooks Mac or Windows App section and click Free Download.

If all else fail, I recommend contacting our Phone Support Team. They can open an investigation about this unexpected hitch and run some diagnostics to fix the problem. To contact Help Line:

1. Click the (?) Help menu at the top right section of your QBO Dashboard.
2. Tap the Contact us button.

Kindly update me on what you find by adding a new comment below. The Community has your back and I'm here if you need further help. Have a good one!

this is happening to me too.

I have reinstalled.  updated.  still does not work.  Please help as I use this system daily

I have tried these steps and still no help.

Reinstalled.  Deleted.  Updated.  Reinstalled.

the same thing is happening to me.  I took the steps and no fix.

I have additional steps that you can try, liltrouble.

Let's reset your QuickBooks Self-Employed (QBSE) password. I'll show you how.

1. Go to the Sign In page.
2. Click on I forgot my User ID or Password under theSign in button.
3. Follow the onscreen instructions to retrieve your login credentials.

If the issue persists, I recommend reaching out to our QBSE Support Team. They'll be able to review your activity log and help retrieve your account.

1. Go to Help and click on Contact us.
2. Enter the details of your issue in the field.
3. Click on Continue.
4. Choose either Start a chat or Get a callback.

Let me share some of our great resources that will help prepare for your annual tax: 

• Send your tax info to TurboTax Online (Self-Employed or Live)
• QuickBooks Self-Employed - Annual taxes guide

You can leave a comment below if you have any other concerns. We're here to help.