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Cbwville
Level 1

I can't seem to use my Quickbooks. I keep getting this message once I make an entry. "another used has deleted and qb must close the company file"

 
4 Comments
CharleneMae_F
QuickBooks Team

I can't seem to use my Quickbooks. I keep getting this message once I make an entry. "another used has deleted and qb must close the company file"

Let me help sort this out, Cbwville.

 

I'm here to ensure that you'll be able to open your company file in QuickBooks Desktop. Before we proceed, let's first update QuickBooks Desktop to the latest release.

 

Once done, you'll have to verify if the file you opened is correct. Make sure to open a company file with a .qbw extension at the end of the filename.

 

If the file is correct, let's turn off hosting on your workstations. If your file isn't hosted on a network, you can skip this step.

  1. Open QuickBooks on one of your workstations.
  2. Don't open your company file. Instead, select the File menu and hover over Utilities.
  3. If you see the "Host Multi-User Access" option, don’t select it. Move on to the next workstation. This one isn’t causing the problem.
  4. If Stop Hosting Multi-User Access is an option, select it.
  5. Repeat these steps on all of your workstations.

After you check your workstations, move on to your server computer. This is the computer that normally hosts your company files.

 

  1. Open QuickBooks on your server computer.
  2. Open the File menu and hover over Utilities.
  3. If Host Multi-User Access is an option, select it.
  4. Toggle the setting. Repeat the process and select Stop Hosting Multi-User Access. This resets Multi-user Mode.

 

If the error persists, your company file’s location may be causing the issue. I suggest moving it to your Windows desktop and open it from there. For more details, see this article's Step 5: Move your company file section: Company File Won't Open.

 

Additionally, I've included an article that will help locate your company file if you're unable to locate it: Company File is Missing.

 

Should you have additional questions or concerns, please click on the Reply button to share your concern with us. This way, we'll be able to further to assist you.

coriwright
Level 1

I can't seem to use my Quickbooks. I keep getting this message once I make an entry. "another used has deleted and qb must close the company file"

I don't know how to move my file. nothing I've read is working. I'd really like to speak with someone.

coriwright
Level 1

I can't seem to use my Quickbooks. I keep getting this message once I make an entry. "another used has deleted and qb must close the company file"

The options listed do not seem to be the problem.  I'd really like to speak with someone.

 

MadelynC
QuickBooks Team

I can't seem to use my Quickbooks. I keep getting this message once I make an entry. "another used has deleted and qb must close the company file"

I can help you reach out to our Technical Support team, @coriwright.


QuickBooks have several contact resources to ensure you can contact us whenever you need help. You can follow these steps here: 

 

  1. Go to this website.
  2. Select Search for something else.
  3. Enter this statement on the box “unable to open my company file.”
  4. Click Start a Message.

You can also refer to this article to contact or message them outside the product. Just select the exact version of QuickBooks Desktop you’re using to directly connect with a QuickBooks expert. The article also includes details of our hours of operation to ensure you’ll be assisted immediately.


Don’t hesitate to reach out back if you have other concerns besides your company file. We’ll be here anytime.

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