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I canceled my subscription and I am still being charged

 
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Moderator

I canceled my subscription and I am still being charged

Glad to have you here in the Community, tcalnotary1.

 

If you've already canceled your QBO account via the Billing and Subscription section, yet still being charged for the service, I would highly suggest reaching out to our Customer Care Support Team. They have the necessary tools to take a look into your account and go over specific charges/billing questions. Here's how to contact us:

 

  1. Go to the Help icon on the upper right.
  2. Click Contact Us.
  3. Enter "subscription charges" and then hit Let's talk.
  4. Choose either to Start a message or Get a callback.

To ensure we address your concern on time, please check out our support hours.

 

I've got some articles for you if you need more information about QuickBooks Online cancellation:

 

Please keep me posted on how the chat or call goes. I want to make sure this is taken care of.

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