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jeredeickhoff-re
Level 1

I canceled my subscription two months ago. You have charged me twice since then.

 
1 Comment 1
Joesem M
Moderator

I canceled my subscription two months ago. You have charged me twice since then.

I appreciate you for getting in touch with us about the charge in your account, @jeredeickhoff-re.

 

If only I can check your account, I would be able to provide a formal response regarding the matter. However, Community is a public forum. To secure your information, the ability to review account details and billing history is done by our support team.

 

Our Support Team has access and tools unavailable to me so that your information is kept secure and private. I'd suggest you contact us again to pull up your account and help you further with the charges.

 

Here's how you can reach them:

 

  1. Go to the Help menu at the upper right. 
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk
  5. Select Get a callback or Start a chat
  6. Enter your contact information. 
  7. Choose Confirm my call or Send a message.

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 You can check out our support hours to ensure we can assist you on time.

 

Moreover, you may visit this article that tackles QuickBooks and Intuit charges: What is this QuickBooks or Intuit Charge?.

 

Also, please know that we keep your data for a year. To learn more about it, I'd recommend checking out this article: What happens to my QuickBooks Online data after I cancel?. Also, you can pick up where you left off if you decide to come back in the future. Thus, I recommend resubscribing within the specified period.  

 

Please don't hesitate to comment below if you have other concerns about managing your QBO account and subscription. I'm just around to help. Take care always

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