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Sueanne
Level 1

I cancelled online a days after I ordered it because I couldn't transition the data from my desktop of QB. So I continued the desktop and cancelled the online.

Please have someone from the department that charges my credit card for QB online.
3 Comments 3
MirriamM
Moderator

I cancelled online a days after I ordered it because I couldn't transition the data from my desktop of QB. So I continued the desktop and cancelled the online.

Welcome to the Community forum, @Sueanne.

 

Thanks for providing the QuickBooks version you’re using. 

 

I'd love to get this sorted out for you, but since the Community is a public forum, and for the security of your business, I can't ask for personal information when it comes to your billing issue. Concerns like this require the expertise of the Customer Care Team since they have the tools to pull up a customer’s account in a secure environment. Thus, let me get you in touch with someone from the right support team.

 

Here's how to contact them:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.

4. Select Start messaging or Get a call.

 

Ensure to review their support hours so you'll know when agents are available.

 

In case you've changed your mind and want to transition again from QuickBooks Desktop to QuickBooks Online, see this article for a guide: Move your QuickBooks Desktop file to QuickBooks Online.

 

If there's anything else I can do for you concerning QuickBooks, don't hesitate to visit us again. I'm more than happy to offer help. Have a nice day.

Sueanne
Level 1

I cancelled online a days after I ordered it because I couldn't transition the data from my desktop of QB. So I continued the desktop and cancelled the online.

I have followed these instructions for over a month now, trying to contact someone at Intuit:

Here's how to contact them:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.

4. Select Start messaging or Get a call.

 

Once I did receive a call.   The person didn't know the answers and gave me a phone number that told me to go the Help icon.  Today when I requested to receive a call, the website stated it would happen on Wednesday, tomorrow and then I was asked to give a description of the problem.  Through the description, I ended up here.  Your help icon is a rabbit hole.  I keep circling.  

Candice C
QuickBooks Team

I cancelled online a days after I ordered it because I couldn't transition the data from my desktop of QB. So I continued the desktop and cancelled the online.

Hey there, @Sueanne

 

Thanks for reaching back out to the Community. 

 

Let's wait to see if you receive a call from our Customer Support Team tomorrow. If you don't get a call tomorrow, please let the Community know. We want to make sure that you get the support you need. 

 

I'm always here to have your back. If you need more information, I'm only a comment away. I'll be waiting for your response tomorrow. 

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