Thanks for dropping by, @jl129535.
The Master Admin may have changed the access rights of the account, which means you'll need to get in touch with them to regain access.
They can grant you to view and make changes such as reconciliation, and other financial reports. They can edit your access by going to the Gear icon and click Manage Users. Then, click the Users tab and under the ACTION column, click Edit.
However, if you already have access to the account and somehow unable to sign to it using a web browser, I'd suggest signing in QuickBooks in an incognito or private browser. Internet files may have loaded the browser's data storage, that's why QuickBooks unrecognized the credentials.
Here are the keyboard shortcuts for private browsing:
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If you're able to login successfully, go back to your browser and clear its cache to start fresh. Otherwise, you use another supported browsers mentioned above.
I've added articles as references about user type and the access you can have in QuickBooks Online:
Also, you can refer to this article for more details on how to recover an account by clicking the I forgot my user ID or password link found at the login page: Reset password or recover your user ID for QuickBooks Online.
Feel free to place a comment below if you need further assistance and share progress. I'll keep my notifications open. Have a good one!
