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I cannot find account

I took over for someone and am trying to find their QuickBooks. I am in their account, but there are no vendors, payroll, etc. Nothing is setup. Any ideas?

1 Comment
QuickBooks Team

Re: I cannot find account

Good day, @lucas2.

 

There are some factors that we'll need to check to verify why transactions are not showing on the QuickBooks account that you're in right now.

 

Let me help you get this sorted out. If you have a backup copy of the company file, you'll have the option to restore it. This way, you'll be able to verify if there are transactions entered. 

 

You'll also need to check if the company file that you've opened is correct. If the same thing happens you can run the file doctor to help fix file-related issues.

 

To do that, please refer to this link: Fix company file and network issues with QuickBooks File Doctor.

 

If doing this doesn't make a difference, I'd suggest reaching out to our Customer Care Team. They have additional tools to check on this matter and identify the main cause of this issue. 

 

Lastly, I've added here dome resources that you can check out about fixing program-related issues in QuickBooks Desktop:

I'm just a reply away if you have further questions about this concern. I'll make sure to get back to you. Have a great weekend!

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