I can help you sort this out, @usersdearing.
You can try updating your billing information in the Billing & Subscription page in CAMPS.
Here's how to update your credit card information:
Just make sure to use a Visa, MasterCard, American Express, or a Discover credit card. Also, the card must also have a US-based billing address. You can browse this article for more information on what can we do on the CAMPS page: What are CAMPs and how do I use it?
Come and visit us again if you have other questions about managing your account. It will be my pleasure. Stay safe and have a great day ahead!
I am having the same problem. I sign in as admin but cannot edit credit card info. Says only admin can do this. Uh, I am the only one who EVER logs onto my account. WTH? I loggged into camps.intuit.com and got the same error that only the admin can make changes. I am about to get locked out of my payroll service and in a slight panic.
I can help you update your billing information, RedSunset.
We can try using different ways on how to run as admin. To start, save your work and then close your company file. In your desktop, right-click on the QuickBooks Desktop icon. Select Run as Administrator. This opens your company file as usual and allows you to update your billing information.
If you still get the same thing, I'd suggest getting in touch with our Desktop Payroll Support Team. They'll be able to update your billing information in a secure environment.
Once updated, you can run the latest payroll tax table.
I'm just here if there's anything else that you need help with. You take care!
You have several options to try and recover your account after being locked out. Let me help share them and get you back to business in no time.
To start with, you'll be asked to enter a code and your correct credentials after attempting to login 5 times. Or you can reset your username and password if needed by clicking the I forgot my user ID or Password link.
That being said, here's an article you can read with the things you can do after being locked out: What to do when you are locked out of your account?
Additionally, I've also included this helpful reference for a compilation of articles you can use while working with us: Account Management for QuickBooks Online.
If there's anything else that I can help you with, please let me know in the comments below. I'll be here to assist you. Stay safe!
I log in to my account ( which I am primary administrator) and cannot edit any credit card information. I called the Desktop Help and got them to update my credit card information but now my QB Desktop payroll keeps saying update credit card information. When I log in it will not allow me access and it is saying that I am logged in as another user. I have tried logging in to my QBs as the administrator and it shows no information under credit card. I have my payroll subscription renewal coming soon and I'm not sure if I will be current or not. Very Frustrated for sure as I need to have access to my account and be able to edit the information. I was told that the online account would have to be fix by the back end customer service. I was on the phone with Desktop Customer Service for over an hour and was told that I would get a call back. I have not received a call and have had no resolution to my problem.
I did try to log in and change my C Card info and received a message Access Denied. To log in as the primary user, only I do not have the correct password. I used the password for my Online Merchant account as well without success. When trying to update the password after receiving a code, I receive a blank screen. I believe I have made too many attempts and now logged out.
Hello there, How do I update the email addres. I appreciate your input from every angle, and I can see the urgency of getting this resolved.
To start, let's reset your password since you're having trouble logging in to your account. Here's how:
If you've encountered an error when resetting your password, this time, let's try using the Automated Password Reset tool.
For more guidance, feel free to check out this article: Use the Automated Password Reset Tool for QuickBooks Desktop.
Let me know if you can get logged in successfully. I'll be here if you need further assistance. Have a great day!
QB says they won't support my 2017 version and locked me out. I've spent 3 DAYS going around and around trying to update our company online subscription and called over a dozen #s all of which go to the same message which says you can't speak with anyone anymore. I AM BEYOND UPSET!!!!!
I'm delighted to help you figure this out, @cpmljs.
This isn't the impression I want you to have with our QuickBooks Desktop (QBDT) product and our Customer Care Team. I'll do take note of all your experience and send this to the appropriate channels so you're able to reach a point of resolution as quickly as possible.
To be able to update your subscription, I'd recommend manually updating your QBDT account to the latest release (2020 or 2021). Let me show you the two options in updating the company:
You may refer to this article: Update QuickBooks Desktop to the latest release.
Once done, you can now update your subscription form there because locked out will be lifted. You can follow the steps above outlined by IamjuViel.
Furthermore, are you trying to convert your QBDT to QuickBooks Online? If so, please check these articles below for your later reference.
Additionally, to learn more about how to perform changes and maintain your QuickBooks account: Make changes to your QuickBooks account.
Let me know if you have further questions about your subscription. I'm pleased to support you. Be safe.