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I cannot update the latest release of QB Desktop Pro Plus 2019. Help! I cannot access my company files. What am I doing wrong? I have tried every way in the instructions

 
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QuickBooks Team

I cannot update the latest release of QB Desktop Pro Plus 2019. Help! I cannot access my company files. What am I doing wrong? I have tried every way in the instructions

We can try other steps to fix the issue you're getting, rstod. 

 

Let's figure out if it's our company file that's causing the issue. Let me show you how; 

  1. From the Windows Start menu and enter and open File Explorer
  2. Find the QuickBooks.exe file in the QuickBooks folder. 
  3. Hold down the CTRL key and double-click QuickBooks.exe until it opens. 

If the same thing happens, we can open a sample file and see if it opens. If we get the same thing, QuickBooks is causing the issue and we can surely fix that. Click this link for more details: QuickBooks Desktop doesn't start or won't open.

 

Keep me updated on how this works. I'm here to help!

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