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ahpsampath
Level 2

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

 
11 Comments
ReymondO
QuickBooks Team

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

Hi there, @ahpsampath.

 

There are different types of user access in QuickBook Online. I recommend reaching out to your Master admin since they are the ones who manage all of your user access in QuickBooks.

 

If the person who has the master admin account is no longer available, it would be best to reach out to our phone support so they can help you recover your access.

 

Here are the steps:

 

  1. Click Help at the top right.
  2. Select Contact Us.
  3. Enter "I can't access my user account in QBO" in the description, then click Let's talk.
  4. Select Get a callback.

 

To ensure we address your concern on time, check out our support hours.

 

  • 6:00 AM-6:00 PM Monday-Friday    (for Plus Essentials, Simple Start)
  • 6:00 AM-3:00 PM Saturday               (for Plus Essentials, Simple Start)
  • Any time, any day                               (for Advanced)

 

You can also check out this article to know the different user types and levels of access in QuickBooks Online:  User types in QuickBooks.

 

I've also added an article on how to transfer or change who manages your books in QuickBooks: 

Change your QuickBooks Online master admin user.

 

We're open 24/7 and always ready to assist. I'm looking forward to helping you out in the Community,

ahpsampath
Level 2

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

Currently we don't have a access to Master Admin account e-mail and someone use that account and remove all other user access right and we need to recover our account and our data. i need to done this ASAP. We use 4 Other Account for this company all are user access remove and master admin account password change. I need to contact to someone from QB and get this thing correct

ahpsampath
Level 2

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

QBO 1.png

 

Can't see the Call Back Option. What to do ??

IntuitLily
Moderator

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

Thank you for sharing the screenshot, @ahpsampath.

 

I want to help with your issue, however, this can only be done by accessing your account in a safe and secure environment. That said, I can guide you on how to successfully view the callback option instead.

 

I've tried this using my test account and I was able to see the callback option. You can attempt to perform the steps below using incognito. This way we can check if this is a browser issue.

 

First, open a private browser. Depending on your portal, here's how:

  • Google Chrome: Ctrl + Shift + N.
  • Mozilla Firefox: Ctrl + Shift + P.
  • Internet Explorer: Ctrl + Shift + P.
  • Safari: Command + Shift + N.

Next, sign in to your QuickBooks account and go directly to the Help icon. Be sure to type in phone support before clicking the Let's talk tab.

 

 

There should be a Chat, Get a callback and Call us option on the choices.

 

If you're able to view this, you can go back to your regular browser and clear the cache. This will remove the stored cache that's causing QuickBooks to behave abnormally. 

 

However, if the issue persists, I'd recommend trying this out using a supported and up-to-date browser.

 

Let me know if you need further help. I'm here and ready to help. Take care and have a good one.

ahpsampath
Level 2

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

Its not working

ahpsampath
Level 2

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

Its not Working.

 

QBO 2.png

Catherine_B
QuickBooks Team

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

Hi there, ahpsampath. 

 

Our Chat and Call support team are unavailable as of the moment due to COVID-19. We have limited staffing and have reduced our support hours to 6 AM - 6 PM PST, Monday to Friday. We will resume normal hours as soon as possible. For more details about our Contact Support Hours of different products, you can refer to this link: Contact Support

 

We thank you for time and patience. Take care always!

ahpsampath
Level 2

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

Can anyone tell us how to contact support agent from live chat or Phone. we need to contact someone ASAP

IamjuViel
QuickBooks Team

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

Hello, @ahpsampath.

 

You can schedule a callback through the Help icon. I can guide you how to do it.

 

Just to clarify, can you share additional details about your reconciliation concerns? This way I can provide you with accurate resolution.

 

On the other hand, here’s how to contact our Customer Care Team:

  1. Click the Help on the top right.
  2. Select the Contact Us button
  3. Enter your concern.
  4. Click Let's talk.
  5. Choose a way to connect with us through, Start a chat or Get a callback

You can browse this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types

 

The Community always has your back and would also be happy to help with your questions as well. I’m just a few clicks away should you need anything. 

ahpsampath
Level 2

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

Those 2 options are not available to us.

QBO 4.png

Rasa-LilaM
QuickBooks Team

I cant use My Account someone remove all the Access rights of our QBO User accounts. We need to Recover Our Accounts

Thanks for adding a screenshot about the issue, @ahpsampath.


Since the Start messaging and Get a callback features are missing, I suggest using the sample drive to get in touch with our QBO Care Team. This way, you’ll have the option to chat with one of our specialists or set a callback.


Let me share this link to access the test account: qbo.intuit.com/redir/testdrive. To get the contact details, I suggest performing the steps provided by @IamjuViel.


For future reference, let me share these guides. They provide an overview of how to edit the access rights into master admin as well as instructions to add more users.

 

Let me know in the comment section if you have any other concerns or questions. I’ll jump right back in to assist further. Have a good one.

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