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jeffpaulgreene-g
Level 1

I changed my name in settings but the name change is not being reflected in any new CPE certificated. Any ideas how to make the change?

 
3 Comments
MaryLandT
QuickBooks Team

I changed my name in settings but the name change is not being reflected in any new CPE certificated. Any ideas how to make the change?

I can tell why the name change isn't being reflected right away, jeffpaulgreene-g.

 

It  can take up to an hour for the changes to appear on your profile. For now, you can click Preview your public profile to see the changes you've made.

 

Check out these articles for tips and learn how to manage your accountant profile:

Stay in touch if you need additional information by commenting below. I'm always right here to help.

jeffpaulgreene-g
Level 1

I changed my name in settings but the name change is not being reflected in any new CPE certificated. Any ideas how to make the change?

Hello,

 

Thanks for the response. I changed my name yesterday. I completed a CPE today and am still getting the old name on the CPE certificate.

MaryAnn_E
QuickBooks Team

I changed my name in settings but the name change is not being reflected in any new CPE certificated. Any ideas how to make the change?

Hi there, @jeffpaulgreene-g.

 

I appreciate the time you've given sharing your experience here in our forum. 

 

The certifications you pass are credited to the account used when you log in to your ProAdvisor Membership account. Since you created a new account under a new business name, it would be best to consult our QuickBooks Accountant Care Team.

 

They have advanced tools to check your certifications and can share some insights on how to pass the examination. To ensure that you reach the right Technical Support team, here's how:

 

  1. Visit QuickBooks Contact Us.
  2. Select the product you need assistance with to open the Learn and Support page for that product.

 

For additional information to reach the QuickBooks Accountant care team you can check this article: How to contact QuickBooks Online Accountant support?

 

For more insights, check out these recommended articles:

 

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

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