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rivasi09
Level 1

I did all the steps indicated to obtain the account information. I use it in "I forgot my password" but didn't work. What else I can do to have access to the program?

 
4 Comments 4
JenoP
Moderator

I did all the steps indicated to obtain the account information. I use it in "I forgot my password" but didn't work. What else I can do to have access to the program?

Hi there, rivasi09.

 

Aside from resetting the Admin password, you can also use the Automated Password Removal Tool.

 

Here's how:

 

  1. Download the Automated password tool for QuickBooks Desktop. Use this to reset your QuickBooks Admin password in any version of QuickBooks Desktop for Windows.
  2. Enter all the required account information. 
  3. Accept the license agreement. The Automated Password Reset tool will auto download. If it asks you to Run or Save the file, choose Save and save it to your Desktop.
  4. Run the tool and then enter the token number received via email.
  5. Select the same QuickBooks version from the drop-down list.
  6. Select Browse for Company File, then choose the company file you want to reset the password for.
  7. Make sure to enter the correct Company File Admin User Name (if it's different from the name "Admin").
  8. Enter your new password and confirm it. Create a temporary password only as QuickBooks will ask you to change the password again when you open the company file.
  9. Select Reset Password to complete the process.

Keep us posted if you still need with this. The Community is always here to make sure everything is sorted out. 

rivasi09
Level 1

I did all the steps indicated to obtain the account information. I use it in "I forgot my password" but didn't work. What else I can do to have access to the program?

I used the Automated Password Removal Tool but the situation continues.  I used the same information indicated in my account profile, but the following message appears;

The details provided does not match our record. Please try again”

rivasi09
Level 1

I did all the steps indicated to obtain the account information. I use it in "I forgot my password" but didn't work. What else I can do to have access to the program?

I used the Automated Password Removal Tool but the situation continues.  I verified the information in my account to complete the Automated Password Removal Tool, but the system  continues with an error stating that the  information doesn’t match.

AileneA
QuickBooks Team

I did all the steps indicated to obtain the account information. I use it in "I forgot my password" but didn't work. What else I can do to have access to the program?

 

Hi there, @rivasi09

 

Thank you for reaching back to the Community. Since, the error persist. I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what causes the error in your end.  

 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible. 

 

Here's how to connect with our Customer teams: 

 

  1. Sign in to your company account, then click Help.
  2. Choose QuickBooks Desktop Help.
  3. Hit Contact Us
  4. Enter the question in the description field, then click Search
  5. Select either Message Us or Call Us.   

  

 

 

 

 

 

 

 

 

 

 

 

You can also use this link to connect with us: Contact Us.   

 

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.  

 

Please know that the Community is always here to help you sort this out, so please don't hesitate to visit us again. Have a great day!

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