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Connect with and learn from others in the QuickBooks Community.
Join nowHi there, rivasi09.
Aside from resetting the Admin password, you can also use the Automated Password Removal Tool.
Here's how:
Keep us posted if you still need with this. The Community is always here to make sure everything is sorted out.
I used the Automated Password Removal Tool but the situation continues. I used the same information indicated in my account profile, but the following message appears;
“The details provided does not match our record. Please try again”
I used the Automated Password Removal Tool but the situation continues. I verified the information in my account to complete the Automated Password Removal Tool, but the system continues with an error stating that the information doesn’t match.
Hi there, @rivasi09
Thank you for reaching back to the Community. Since, the error persist. I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what causes the error in your end.
Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation. Rest assured, we will resume normal hours as soon as possible.
Here's how to connect with our Customer teams:
You can also use this link to connect with us: Contact Us.
Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.
Please know that the Community is always here to help you sort this out, so please don't hesitate to visit us again. Have a great day!
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