Hi there, jodi-lernerschoo.
We recently received a report about the missing option to change the master admin. Our Product Engineers are now working to fix this as soon as possible.
I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.
Here’s how to contact phone support:
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter any concern about unable to see an option to change master admin.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
7. Select how you want to contact them and fill in the information.
Please refer to the articles below on how you can delete a user in your QuickBooks account and see different user types and their levels of access.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
