Given that your QuickBooks Online (QBO) Plus subscription includes payroll, @tjiwatram, I recommend reaching out to our Live Support Team for assistance. They have the requisite expertise and resources to help you directly. Allow me to provide you with guidance on how to contact them.
Here's how to contact them:
- Click the Help menu in the upper-right-hand corner of QBO.
- Proceed to the Assistant tab.
- Type in "contact support" in the chat box and press Enter.
- Select Contact a Human, then click Live Chat or Call me back.
- Type in a short description of your concern and click Continue.
- Choose between Callback or Chat.
Once you have successfully renewed your subscription, refer to these articles to learn how to add users who can assist with company operations and bookkeeping: Add and manage users in QuickBooks Online.
Your understanding and convenience are our top priorities, @tjiwatram. If there’s anything more you’d like to explore or clarify about renewing your subscription, feel free to share your thoughts below.