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kontocfo
Level 1

I don’t have the access to the company profile as a Proadvisor and business owner too. The system doesn’t recognise my and him email. It seems that is no company there.

 
3 Comments
Jovychris_A
QuickBooks Team

I don’t have the access to the company profile as a Proadvisor and business owner too. The system doesn’t recognise my and him email. It seems that is no company there.

Hi there, @phillipselectric1.

 

You can log in to accounts.intuit.com to see if there are Quickbooks accounts that are associated with your email.

 

Once logged in, go to the Products & billing menu to see created QuickBooks companies. From there, select the company you see and click the Go to QuickBooks button below the company info to open through the browser.

 

However, if the company you expect to see is missing, I recommend contacting our Customer Support team to investigate it further. They have tools to check if there are associated accounts with your email and using your other information. You can use our test drive to reach them.

 

You can also chat with our supports online.

 

Please let me know if you have other questions in QuickBooks. I'll get back to you as fast as I can. Stay safe and well!

kontocfo
Level 1

I don’t have the access to the company profile as a Proadvisor and business owner too. The system doesn’t recognise my and him email. It seems that is no company there.

Thanks for the reply, but lately, when I want to log in to my account, this page is loading.

Знімок екрана 2021-01-04 о 23.15.48.png Maybe you know what the reason is.

Thanks a lot

MaryJoyD
QuickBooks Team

I don’t have the access to the company profile as a Proadvisor and business owner too. The system doesn’t recognise my and him email. It seems that is no company there.

This error can be caused by the browser that you’re using, @kontocfo.

 

Let’s isolate this issue by clearing your browser’s cache. There are times that the browser you're using has information stored that's stopping or causing this error.

 

I recommend using a private browser or an incognito window when trying to get into the account. Then, you may clear the cache in the one that you're currently using if it works.

 

Here’s how:

  • For Chrome, press Ctrl + Shift + N.
  • For Microsoft Edge or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online

 

You can also use other browsers if the steps above didn’t work.

 

I’m always here if you need further assistance or help with logging in to your account by adding a comment below. Take care and have a great rest of the day.

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