We understand and hear your frustrations, @info2112. I can't imagine how difficult it must have been to be charged twice while also struggling with the app. Your experience is important, and I will make sure you get the help that you need.
To help you fix this, I recommend that you contact our live support team. They have the tools to securely access your account and will be able to look into the charges and subscription issues through a screensharing session.
To begin, sign in to your QuickBooks Online account.
- Click on the Help icon (?).
- Navigate to the Assistant tab and enter your question or topic to get personalized assistance.
- Alternatively, you can select the Search tab and type in a keyword or topic to reveal the Contact Us button, allowing you to reach out for further support.
Please be aware that support hours vary based on your subscription type:
- For Plus, Essentials, and Simple Start subscribers, assistance is available Monday through Friday from 6 AM to 6 PM PT, and on Saturday from 6 AM to 3 PM PT.
- Advanced subscribers enjoy the benefit of accessing support 24/7, any day of the week.
Please remember we are wholeheartedly committed to supporting you, and your satisfaction is our top priority. If there’s anything else you'd like to discuss or need further assistance with, don’t hesitate to reach out. We genuinely care about helping you through this.
