I agree with gayatriluthfias20, greentouchlandsc.
Let's make sure that we've entered the correct User ID and Password of your QuickBooks Self-Employed account.
If the same thing happens, we can reset your application's data. You can do that by following the steps based on your device:
For Android:
- Go to the More Options icon.
- Select Settings.
- Tap Refresh Data and choose Yes.
If you're using an iOS device:
- Go to the Menu.
- Select Help & Feedback.
- Tap Refresh Data and click Refresh.
I've also added an article for some FAQs about QuickBooks Self-Employed: QuickBooks Self-Employed Overview.
Feel free to get back to this thread if there's anything that I can help. Take care!