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Level 1

I have a business partner from whom I have separated from but still is able to log in to Quickbooks and see activity. How can I force the log out of all devices?

 
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Level 13

I have a business partner from whom I have separated from but still is able to log in to Quickbooks and see activity. How can I force the log out of all devices?

Are you able logging in as Master Admin? You can remove any user. Otherwise, you will need a workaround.

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Moderator

I have a business partner from whom I have separated from but still is able to log in to Quickbooks and see activity. How can I force the log out of all devices?

Hello, jimmy11.

 

As mentioned by @Fiat Lux - ASIA, if you're able to log in as Master Admin, you can delete a user so he/she won't be able to log in and see the activities of your account. Deleting a user in QuickBooks is pretty easy. Please follow these steps:

 

  1. Go to the Settings icon and Select Manage users.
  2. On the right side of the user's name, select the Edit drop-down under the ACTION column, then Delete.
  3. Confirm you want to delete the user by selecting Delete again.
  4. You'll receive an email confirming the deletion.

These steps are sure to help you remove a user in your account.

 

You may check out this article for more information: How to add, delete, or change a user's access.

 

 I'm only a post away if you have follow-up questions. Wishing you and your business continued success!

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Level 1

I have a business partner from whom I have separated from but still is able to log in to Quickbooks and see activity. How can I force the log out of all devices?

Ok so I appreciate the responses but I don’t think you’re understanding.   We are a small company and we’re just sharing the log in & pw.  You would think as sensitive as this info is on Quickbooks that changing the master password would boot all devices out making them re submit a login but it doesn’t.  Have tried 3 times on 3 types of devices; iPhone, iPad and Mac.  How can I force his log out that way when he is forced to log back in he cannot. 

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Moderator

I have a business partner from whom I have separated from but still is able to log in to Quickbooks and see activity. How can I force the log out of all devices?

Thanks for getting back to us, JimmyWiggz.

 

We can do browser troubleshooting steps to clear the password saved on the browser or app you are using. Piled up cache  and remembered passwords are causing other users to log back in automatically. You can share these articles so other users can follow the steps: 

 

If the same thing happens, I'd recommend contacting our Customer Care Team. They can pull up your account and review the details. 

  1. Click Help in the upper-right corner and select Contact Us.
  2. Enter the details of your concern and click Let's talk.
  3. Select how you want to reach them and enter the necessary information to complete your request.

Or

  1. Click Help in the upper-right corner and type Talk to a human.
  2. Type I still need a human and another options will appear.
  3. Type those phrases repeatedly until you get this response:
  4. OK. Here’s a shortcut to connect with my humans.
  5. Click the Contact us link and select how you want to reach them.
  6. Enter the necessary details to complete your request.

Let us know how this goes so we can further assist you.

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