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stephan gueguen
Level 1

I have a self employed account, when I try to log in online it is asking me to sign up for a monthly payment plan. I am able to access my account via iPhone app.Thoughts?

 
2 Comments 2
Charies_M
Moderator

I have a self employed account, when I try to log in online it is asking me to sign up for a monthly payment plan. I am able to access my account via iPhone app.Thoughts?

Glad you found your way here, stephan gueguen.

 

In QuickBooks Self-Employed (QBSE), you're allowed to use one username per account. There is a possibility that what you're trying to log in to s a trial account reason why you're asked to sign up for a monthly payment plan. Be sure to use the correct username and password so you can log in to the correct account.

 

If you're trying to login using a web browser when this happens even though the credentials are correct, I recommend performing some basic troubleshooting to fix this.

 

Let's start by using a private browser. This doesn't store data in the cache, reason why it's the best place to isolate browser issues.

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

If it works, please clear the cache on your browser to delete some outdated files. Otherwise, you can try using other supported browsers to be thorough.

 

If you're experiencing the same thing, I encourage reaching out to our Support Team. They have extra tools that can help check your account securely and be able to help you further.

 

You can reach them by following the steps below:

 

  1. From the Assistant tab, type or say Talk to a human.
  2. If you want to connect with us directly, type or say Talk to a human.
  3. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.

The details on how to get in touch with the support are outlined in this article: How to contact QuickBooks Self-Employed Support.

 

I've got your back if you need more additional help logging into your account. I'm always here to lend a hand. Have a good one.

Charies_M
Moderator

I have a self employed account, when I try to log in online it is asking me to sign up for a monthly payment plan. I am able to access my account via iPhone app.Thoughts?

Hi,stephan gueguen,


Hope you’re doing great. I wanted to see how everything is going about the message asking you to sign up for a monthly plan when trying to login. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

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