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jinkyojames
Level 1

I have a student quickbooks online version and the trial has ended. I did get an extension, however the account was closed. How do I reopen the account?

 
1 Comment 1
Angelyn_T
Moderator

I have a student quickbooks online version and the trial has ended. I did get an extension, however the account was closed. How do I reopen the account?

Glad to have you here on the Community page, @inkyojames.

 

Once the trial version of QuickBooks ended, the data is available for 90 days. Exporting the data within that period is a must so you can access them in the future. If the extension has ended and the account was closed, I suggest reaching out to our Support Team so they can help you retrieve your data. 

 

To contact support:

 

  1. Tap on Contact us from the Help menu.
  2. Type-in a short description of your concern under the What can we help you with? section, then click on Let's talk.
  3. Choose a way to connect with a representative. 

If you cannot log in to QuickBooks, you can use our test drive to replicate the steps provided above.

 

Also, you can consider checking this article for additional details about what happens to the QuickBooks data after canceling an account.

 

Let me know if you have any other questions. I'm always here to help. Have a good day!

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