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I do appreciate your time posting here for support. While we're unable to review the charge on your account in this public forum, I'll give steps to direct you to contact our Customer Care Team.
If you have the new QuickBooks Assistant help update, you can follow these steps:
I'm also sharing this article if you have payroll and want to reactivate the account for year-end form filings: Reactivate your QuickBooks Payroll subscription.
You can always visit us here if you have other concerns with QuickBooks Online. We're always around to help. Take are and stay safe.