cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Active Member

I have been having trouble lately with Quickbooks Mac app requiring login each time I launch the app and also resetting my Bookmarks.

 
3 Comments
QuickBooks Team

Re: I have been having trouble lately with Quickbooks Mac app requiring login each time I launch ...

Hello there, @hello35

 

We're currently receiving reports from other users that they're unable to log in each time they launch the QBO app for Mac. Rest assured, our Product Development Team is actively working to have a permanent solution. 

 

As alternative methods, here are the two options you can access your QBO account: 

  • Use a supported web browser
  • Make sure to update the app to the latest version 4.0.2. You can use this link to download it: Mac App

 

In line with this, I'd suggest contacting our Customer Care Team. From there, they can securely gather your company info and add it to the notification list. This is to make sure you're in the loop about its status and the resolution. 

 

Here's how to reach out to them: 

  1. Log in to your QBO account. 
  2. Go to the Help menu at the upper right.
  3. Select Contact us.
  4. Enter your concern.
  5. Choose Let’s talk.
  6. Select either Get a callback or Start messaging.
  7. Enter your contact information.
  8. Choose either Confirm my call or Send message.

 

Thank you for your patience while working on this matter. 

 

I'll be right here to help if there's anything else you need. 

Active Member

Re: I have been having trouble lately with Quickbooks Mac app requiring login each time I launch ...

I reported this same issue several weeks ago. And ZERO has happened to resolve it. Having to log in each time to the Mac Desktop app defeats the purpose of having an APP in the first place.

 

Quickbooks is far too expensive to have these kind of bugs.

 

When can your Mac users who are paying LOTS of money for your software expect a resolution to this very annoying issue.

Active Member

Re: I have been having trouble lately with Quickbooks Mac app requiring login each time I launch ...

Yes. It is getting pretty frustrating. Losing my bookmarks is way more annoying than having to log in. I guess I will start testing alternatives over the weekend.