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Level 1

I have cancelled my subscription, why am I still being billed?

1 Comment
QuickBooks Team

I have cancelled my subscription, why am I still being billed?

Hello there, bettypodschun.


I want to ensure you'll get the right support to check why you're being billed after cancelling your QuickBooks Self-Employed (QBSE) subscription.


The security of your account is our top priority here in the Community. To verify your account status, I'd recommend contacting our QuickBooks Self-Employed Support team. They're able to confirm why you're being billed.


After you cancel your account, you still have access until the next billing cycle. If you can still log in to your account,  execute the following steps on a web browser.

  1. Go to the Assistant menu from the top bar.
  2. Type "Talk to a human" in the Type something field.
  3. Select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.
  4. Enter all needed information.
  5. Click Continue.

If you're no longer have access to your account, you can contact our support through the test account. You can check out this article: QuickBooks Test-Drives and Trial Links.


I want to make sure somebody from our support team will respond to your request. Kindly refer to this article for the different types of support we offer at Intuit and its availability: Support hours and types. It also contains important reminders about occasional downtime in the Footnotes section.


Please let me know if you have other concerns. I'm just around to help.

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