I have exceeded the number of times on my pin. It says to contact you. My user name is [email address removed].

Hi, @gebhardtcpa.

You'll receive this error message when you exceed the number of attempts allowed. You can follow the steps below on how to contact our Customer Care Team. They'll be able to help you unlock and reset your pin.

1. Go to Help and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Let them know that you're unable to see the transactions using the search tool.
4. Click Continue, then select if you want to schedule a callback.

You can also refer to this article on how to resolve a specific error message for an invalid PIN: Error: Invalid PIN.

Do let us know if you have any further questions.