Thank you for the effort in following the account recovery steps and submitting the required documents, stitchinadream. I've got another way to help you update it so you can continue doing your work.
Since you lost your old phone number, follow these steps:
- Complete the Proof of identity form to attach a copy of your driver's license, state ID, passport, or notarized document.
- Once the file is uploaded, select Submit.
- Once you receive a notification that your phone number is updated, sign in to your Intuit Account.
- Select Sign in & security.
- Select 2-step verification.
- Turn off the Use 2-step verification switch.
- Enter your account password, then select Continue.
- A message reads that 2-step verification is now off. You’ll also receive an email confirming your security preference update.
Check out this article to learn more about the two-step verification: Secure your Intuit Account and prevent lockout with extra verification methods.
Moreover, I recommend contacting our live support team for assistance with the follow-up of the recovery login process. You can do so from 6 AM to 6 PM PT on Monday-Friday while 6 AM to 3 PM PT on Saturday for Simple Start, Essentials, and the Plus versions. For Advanced, you can reach out any time, any day.
Furthermore, this guide will help you update your profile, security settings, or third-party apps within QuickBooks: Access and manage your data from your Intuit Account.
Receiving a code maintains the security of your data. Add a comment below to let me know how else I can help you adjust your business information. I'll be here to assist you further.
