Welcome to the Community. Before we start, may I know if you receive this email from firstname.lastname@example.org or any Intuit email? If so, you can contact us using this link to check your account for any company changes like phone numbers, primary contact emails, and so on: QuickBooks Contact Support.
Then follow these steps to chat with our representative:
From the products menu, select QuickBooks Online.
Click Search for something else.
Then enter a brief query about your concern, click Search.
Choose to Start a message.
Also, I've checked that this hurdle is already escalated this unexpected prompt to our Product Development team with the case code INV-49990. They are investigating what may have caused this, and we expect to have more information for you soon.
Please let them know that you received this kind of email so that they can attach your account to the INV case.