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Level 1

I just downloaded QB Desktop Pro Plus 2020. I am 2nd user; my mom is admin. I have both laptops in front of me, & checks written on one comp. are not showing up on other.

 
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Moderator

I just downloaded QB Desktop Pro Plus 2020. I am 2nd user; my mom is admin. I have both laptops in front of me, & checks written on one comp. are not showing up on other.

Hey there, @DansS-5419. Happy to help out here.

 

When making changes on one computer, hit Ctrl+Save on your keyboard to save the changes. On the other computer, make sure you log out and log back in to the Company file to see changes. This will ensure everything gets synced up when transactions are added or deleted.

 

I also recommend checking out our guide on Multi-User networks to ensure everything is setup to sync with the company file on the computer it is being hosted on.

 

Let me know if you have any other questions. I'm here to get you back to business as soon as possible. Have a wonderful and safe week!

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Level 1

I just downloaded QB Desktop Pro Plus 2020. I am 2nd user; my mom is admin. I have both laptops in front of me, & checks written on one comp. are not showing up on other.

Michael, 

 

Thank you for the response. I have saved the changes, and logged off and then back on both QB desktops, but the transaction is still only showing up on the Admin laptop.

 

When I tried to click the link you posted about the multi-user guide, it did not work. 

 

Thanks.

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QuickBooks Team

I just downloaded QB Desktop Pro Plus 2020. I am 2nd user; my mom is admin. I have both laptops in front of me, & checks written on one comp. are not showing up on other.

Hey there, @DansS-5419.

 

I'm happy to get that article for you provided by my colleague Michael K. 

 

Our Multi-user Guide is there to ensure you have your multi-user environment set up correctly. If you don't have it set up correctly, this can cause a miscommunication between the computers in the office. Such as not seeing the data that's imputed on one computer and seeing it on another. I recommend following this guide to make sure everything is correct. If it is, I recommend contacting our technical support team as they have the tools available that would allow them to check on your set up through a remote session. Below I've included the steps to contacting support should you need it. 

 

  1. Open QuickBooks.
  2. Go to Help, then click QuickBooks Desktop Help.
  3. Select Contact Us.

Please don't hesitate to let us know if you have further questions or concerns. I'll be here every step of the way. You can always seek out help here in the Community anytime you need it. We're happy to help you out. Take care and enjoy your day! 

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