I just tried to login through the browser now (prior I dit it through the app). In the browser it seems there is the live webinar also but additionally to it I heard the news. Both voices/conversations were overlapped. What is going on there? I am honestly concerned about my data. Once I log out the voices immediately stop. I also only had quickbooks online open. So no other website, browser, app, etc. was open at that time.
You don't need to worry about your data in QuickBooks Online, @Tommy954.
There might be a glitch in your browser, I recommend performing a browser troubleshooting steps. First, you'll have to test it in an incognito browser and verify if you're still hearing those voices from webinar. If you haven't heard any voices, you can go back to your regular browser and clear the cache. An alternative way is to use another supported browser in QuickBooks.
Here are the keyboard shortcuts to access an incognito browser:
However, if you're still able to hear those voices from webinar using an incognito browser. I suggest contacting our QuickBooks Online Care team to verify further what is the cause of that.
For future reference, if you want to know the available training schedules for QuickBooks, please check out: Training and Certifications in QuickBooks.
I'll be here if you need anything in QuickBooks. Stay safe out there!
Thank you for your prompt response. I will clear the cache, but since the problem occurs in the Quickbooks App too I doubt it has something to do with the browser since the browser was not even open when that happened. It also appears that the problem is not there when I turn quickbooks into privacy mode. But when I turn off privacy mode the voices come again. This time I heard commercials and then the news. It is very weird. The first two minutes or so are always fine but after 2 minutes the voices/conversations start.
Please see screenshot attached. In Quickbooks it says "this tap is playing audio". I cleared browser cache, I also used incognito browser. The problem persists in every browser and in the app. This is clearly a quickbooks issue and not just a glitch with my browser.
Hello there, @Tommy954.
I appreciate the screenshot that you gave and the steps that you've tried to get this sorted out. I'd like to ensure that you'll get past on this hurdle so you'll be able to utilize QuickBooks with no issues.
To help determine the root cause of the problem that you've encountered, I recommend contacting our Customer Care Team. They can run a remote-viewing session which can help isolate the reason behind this matter.
Here's a link that contain their contact details along with the operating hours: QuickBooks Online Support.
As always, you can visit our help articles that include information about navigating QuickBooks Online with its great features: Find articles, video tutorials, and more.
I'll be right here to assist you if there' anything else that you need. Just drop a reply below. Have a great day!