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NealG
Level 1

I just upgraded my Quickbooks Desktop Pro 2017 to Desktop Pro 2020. It is now forcing me to create a strong password for the admin account. Why 2020 and not 2017?

This happened when I upgraded to 2017 also and a support rep gave me a utility to run that would show me where the sensitive data was so I could remove it. Turns out that entering data in some free form text fields was causing it. Is a similar utility available for 2020? This is ridiculous as I don't have credit card or banking information in the product, nor do I have any PII. Intuit - If you insist on forcing users to create passwords because you think they are too stupid to decide on their own whether it is required, then you MUST provide information in the program that clearly states what data in the company file is causing the requirement. This way we can decide whether it is a bug (as in 2017) and we want to workaround it by removing the "offending" data or whether we just didn't realize we had sensitive data stored within the file. This has gone on long enough! Aren't you tired of hearing complaints about this "feature".
9 Comments
Angelyn_T
QuickBooks Team

I just upgraded my Quickbooks Desktop Pro 2017 to Desktop Pro 2020. It is now forcing me to create a strong password for the admin account. Why 2020 and not 2017?

Hello, @NealG.

 

The password security is designed to ensure the protection of your critical data, such as your Social Security Number, Company EIN, Bank Information (Routing Number, Account Number), or Vendor Tax ID. Or, any Personally Identifiable Information entered in QuickBooks.

 

I understand that some users don't want to enter a password when opening QuickBooks. I'll ensure to take a note of this and pass along the feedback to our product engineers. This way, they'll be able to know our customers' needs and might work this feature in the coming updates.

 

Also, you can consider checking these articles for more information about password security in QuickBooks Desktop:

 

Add a comment below if there's anything you need assistance with. I'm a few clicks away to help. Have a great weekend!

NealG
Level 1

I just upgraded my Quickbooks Desktop Pro 2017 to Desktop Pro 2020. It is now forcing me to create a strong password for the admin account. Why 2020 and not 2017?

It appears you did not read what I wrote :-(.  I know why the feature exists.  I told you I don't believe I have any information in my company file that is in the list of items that require a password.  Yet, it forces me to create one anyway.  How do I determine why it believes something requires protection?  My understanding is that password is only required if sensitive data is present.  Where is it?  Why can't the product just say "your data in fields xxx,xxx,xxx" cause a password to be required.  Then I know why it believes it is required (even if it is wrong) and I can remove the data to avoid the password.  Please answer my questions...

SarahannC
Moderator

I just upgraded my Quickbooks Desktop Pro 2017 to Desktop Pro 2020. It is now forcing me to create a strong password for the admin account. Why 2020 and not 2017?

Hello there, NealG.

 

As I've read your questions above, QuickBooks still requires us to enter a password even if we do not have any Personally Identifiable Information. I would like to include the following PII below.

 

  • Employee and Company Social Security Number
  • Company EIN
  • Company Bank Details (Routing Number, Account Number)
  • Company Credit Card Acct. Number
  • Fixed Assets Account Number
  • Other Assets Account Number
  • Other Current Assets Account Number
  • Loan/Other Current Liability Account Number
  • Long Term Liability Account Number
  • Vendor Tax ID
  • Vendor Account No.
  • Employee's Birth Date (QuickBooks 2018 versions only)

 

In your case, I'll make sure to send this feedback to our software engineers. Your suggestion will be evaluated and might be given a chance to be considered as one of the changes in the next product updates.

 

Visit us again if you need anything else. Stay safe and healthy! Take care!

NealG
Level 1

I just upgraded my Quickbooks Desktop Pro 2017 to Desktop Pro 2020. It is now forcing me to create a strong password for the admin account. Why 2020 and not 2017?

Thanks for telling the developers, but that doesn't help me now.  How do I get someone to help me determine why it is requiring a password so I can remove the data it believes is sensitive?  Also, the list shows employee birth date but then says it is for QB 2018.  Does that mean 2018 and newer or only 2018 (i.e., does this apply to 2020)?  If so, my suggestion is that you update that list to read "2018 or higher" to be more clear.  As I said, when this happened to me last time, a support person actually provided assistance and gave me a tool I could use to determine what information was deemed sensitive.  Once I removed it, the password was no longer required in QB Pro 2017.  Do you have such a tool for QB Pro 2020?  If not, how do I determine what it doesn't like?  Last time it wasn't something that was documented as being sensitive information so it's not something I can necessarily find by looking at your list..

 

Notifying the developers is fine, but I want to know how to get support to fix this now!

Catherine_B
QuickBooks Team

I just upgraded my Quickbooks Desktop Pro 2017 to Desktop Pro 2020. It is now forcing me to create a strong password for the admin account. Why 2020 and not 2017?

Hi there, NealG 

 

We can sort things out with you through our phone support agents. They can walk you through on how to remove the password the updated version requires. Also, due to the COVID-19, we work to keep our staff safe thus we have limited support and reduced our support hours. You can reach out to us from 6 AM-6 PM PT Monday-Friday. 

 

You can use this article for our support hours and types: Support hours and types.

 

We thank you for your patience. We will resume normal hours as soon as possible. Take care!

NealG
Level 1

I just upgraded my Quickbooks Desktop Pro 2017 to Desktop Pro 2020. It is now forcing me to create a strong password for the admin account. Why 2020 and not 2017?

Hi Catherine_B,

 

Can you tell me the support phone number?  When I go into QuickBooks Desktop Help, the only option it gives me is chat.  I went through a lengthy chat session and I'm not happy and don't trust the information he provided.  I'd rather speak to someone on the phone.

MaryLurleenM
Moderator

I just upgraded my Quickbooks Desktop Pro 2017 to Desktop Pro 2020. It is now forcing me to create a strong password for the admin account. Why 2020 and not 2017?

We constantly update our contact phone number, NealG.

 

I recommend contacting our QuickBooks Desktop support again. They'll be able to provide you the updated phone number.

 

Furthermore, you can also post your questions here in the Community. Aside from us, we have Community users and accountants who might be able to help you in your concern.

 

I'll be right here if you have other questions.

NealG
Level 1

I just upgraded my Quickbooks Desktop Pro 2017 to Desktop Pro 2020. It is now forcing me to create a strong password for the admin account. Why 2020 and not 2017?

Hi Mary,

 

You suggested posting my question to the community.  Isn't that what I did here?  I'm confused.  The only responses I've received so far have been from Intuit employees so I assume no one has anything to offer with respect to my question.  If someone does have a suggestion, I would be most grateful to hear it :-).  If I'm not posting in the correct place for the community to see it, please point me in the right direction.

RenjolynC
QuickBooks Team

I just upgraded my Quickbooks Desktop Pro 2017 to Desktop Pro 2020. It is now forcing me to create a strong password for the admin account. Why 2020 and not 2017?

Hi there, NealG.

 

With the suggestion provided by my colleague Catherine_B, our Phone Support Specialists can help you remove the password.

 

Since we're unable to provide a phone number here in the Community, you can follow the steps below to get the information. Before doing so, please check out our support hours here

 

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

You can always add a reply if you have any additional question or other concerns about QuickBooks. 

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