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Level 1

I laid off my only employee and tried to cancel the QB Online Payroll Core Subscription. It did not work.

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QuickBooks Team

I laid off my only employee and tried to cancel the QB Online Payroll Core Subscription. It did not work.

Hi there, alexa8.


We're sad to let you go but we're still here to help you cancel your QuickBooks Payroll account.


When canceling your QuickBooks Payroll Core Subscription, you'll need to ensure you have Master or Company Administrator access to the account. If you're already the Master or Company Administrator, I'd recommend accessing your account using a private window and log in from there. This way, we'll know if the problem is browser-related. Sometimes cache and temporary internet files from previously visited websites can take up space and affect the system's performance.


To open a private browser:


  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.


If it works in incognito, you'll need to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online. If the steps above didn't work, use another supported browser as an alternative.


If the issue continues to occur, I'd suggest contacting our QuickBooks Payroll Support Team. They have the tools to pull up your account and investigate the cause of the issue. They can also cancel your Payroll Subscription for you.


Let me also add this article for reference in case you need to reimburse your employees: Reimburse an employee. This link provides detailed information on how to do it in your QBO account.


Please let me know if there's anything else you need help with your QBO account. I'm always around ready to lend a hand.

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