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I lose my work in the sample account/client every time I leave the computer, even though I save everything I do. How can I avoid this?

 
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QuickBooks Team

Re: I lose my work in the sample account/client every time I leave the computer, even though I save everything I do. How can I avoid this?

Hi, veronicakhune.


Thanks for dropping by the Community space. I’m here to make sure you’re able to save everything you worked on your sample account and avoid re-entering them.


You should be able to save every entry you have in your sample account. Since we haven’t heard any reported issue similar to this, it’s possible that this has something to do with the browser you’re using when logging into QuickBooks Online.


You may need to try using a private window or switch to a different browser to verify.  Let me show you how:
•    Press Ctrl + Shift + N keys on your keyboard (Google Chrome)
•    Press Ctrl + Shift + P keys on your keyboard (Firefox or Internet Explorer)
•    Press Control + Option + P keys on your keyboard (Safari)


If the private browsing session works, you’ll need to clear your browser’s cache to prevent unexpected behavior in the product. Make sure you remember your saved information, such as login IDs and passwords. Check out this article for the steps: https://community.intuit.com/articles/1436727.


After performing the recommended solution, you’ll be able to work on your QuickBooks Online account without any issue. However, if the same problem persists, I’d recommend calling our Customer Care Team for further assistance. They have a screen-sharing tool that helps them see what’s going on in your QuickBooks to help resolve the issue.


Here’s how you can reach them:  https://community.intuit.com/articles/1145770.


Please let me know if you have any other concerns. I’ll be here to help. Wishing you the best!