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I lost the ability to print, export or email reports. When I click on the icon, the crash icon comes up and the report is unavailable. Does anyone know how to fix this?

 
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Best answer 04-14-2019

Accepted Solutions
QuickBooks Team

Re: I lost the ability to print, export or email reports. When I click on the icon, the crash ico...

Let's check to see if a full cache is causing this behavior, Jenos.

 

A cache temporarily stores your browsing history, so a web page can quickly reload when you revisit it. When it is full, it can result to a slow, non-loading or crashing page.

 

To start checking, please log in to QuickBooks in a private browser.  This stops storing your history in the cache which means it has extra space for browsing activities. If you can print, email and export your reports, then a full cache is causing this. lease go back your regular browser and clear the cache. If it's the same thing, please try other browsers like Chrome or Edge.

 

I'd appreciate it if you can let us know the results, so we can help you further.

2 Comments
QuickBooks Team

Re: I lost the ability to print, export or email reports. When I click on the icon, the crash ico...

Let's check to see if a full cache is causing this behavior, Jenos.

 

A cache temporarily stores your browsing history, so a web page can quickly reload when you revisit it. When it is full, it can result to a slow, non-loading or crashing page.

 

To start checking, please log in to QuickBooks in a private browser.  This stops storing your history in the cache which means it has extra space for browsing activities. If you can print, email and export your reports, then a full cache is causing this. lease go back your regular browser and clear the cache. If it's the same thing, please try other browsers like Chrome or Edge.

 

I'd appreciate it if you can let us know the results, so we can help you further.

Active Member

Re: I lost the ability to print, export or email reports. When I click on the icon, the crash ico...

Thanks so much!  That solved the problem.