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I m getting a message "Something's not quite right Select a product or service" what am i doing wrong?

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QuickBooks Team
QuickBooks Team

I m getting a message "Something's not quite right Select a product or service" what am i doing wrong?

Let's perform some troubleshooting to get rid of this error message, kwgxdigital.


What specific transaction are you trying to create?. I've checked here on our end and there's no reported case about this error message. To better isolate if this is a browser issue or not, let's access QuickBooks Online (QBO) using a private or incognito window. Then, try creating the transaction again.


Here's how you can access private browser:


  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If it works, we can clear your browser's cache to delete those temporarily stored files and free some space on your browser's data. You can also do this task on other supported, up-to-date browsers like Google Chrome, Internet Explorer, or Mozilla Firefox.


If the same thing happens, let's try clearing Intuit-specific cookies to refresh website preferences on your program. Just go to Step 2: Clear Intuit-specific cookies from your browser section in this article: Clear cache and cookies to fix issues when using QuickBooks Online.


I've got a link here where you can find articles about running your business in your account:


Keep me posted if you need a hand with creating recurring transactions or any QBO related. I'll be here to help. You have a good one. 

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