I'm having an issue reconnecting Bank accounts. It tries to have me send codes to old emails and old phone numbers and give no other options. How do I change those?

I'd like to take this opportunity to join you here and assist with your concern about online banking, abideinlovemissi.

The code you're being asked for is provided by your bank. It's a security measure to ensure it's really you trying to connect your account.

I recommend reaching out to your financial institution for assistance. They have the most up-to-date information and can guide you through the process of updating your information.

If the code is being sent from QuickBooks Online, you can log in to the Intuit Account Manager site and update your phone number. Here are the steps to do that:

1. Sign in to the Intuit Account Manager. Use your sign-in info for QuickBooks, TurboTax, Credit Karma, or our professional tax products.
2. Proceed to the Sign in & security menu.
3. Look for Phone and click on it.
4. Select Change and proceed with the changes.
5. When you're done, click Save.

You can read more details about this process here: Update Or Change Your Intuit Account Sign-in Information.

Just in case you're not able to access the site or make the changes, I'd recommend reaching out to our chat or phone support teams. They can verify your account and help you further with this.

Here's an article on how to reach out to them: QuickBooks Online Support.

Allow me to share a couple more banking-related articles as additional resources when downloading transactions from your bank:

• Exclude A Bank Transaction You Downloaded Into QuickBooks Online
• What To Do If You Can’t Find Downloaded Transactions In QuickBooks Online

Please don't hesitate to reach out if you have any other questions when syncing banking data, categorizing transactions, or using QuickBooks for your bookkeeping. The Community is here to assist you whenever you need further help with the program. 

Hey thanks! So the numbers that the financial institution is showing are most definitely not up to date. None of the numbers are any of the people on my board which would be the only numbers listed on the accounts. Also I’ve checked on my accounts and made sure none of those numbers still exist on them and they’re all updated. So that doesn’t make sense to me. 

Ok so that did work with PayPal I realized there was a number I didn’t use set as the primary. Now I’ve changed that and am getting the codes and put them in and gets to the screen that says connecting and doesn’t ever actually finish connecting. Has been 5 min. Tried it again multiple times does the same thing 🤦🏻‍

Hi there, @abideinlovemissi.

Thanks for checking back with us. 

Since you're stuck at the connecting screen, let's try some basic troubleshooting steps to help finish the connection. To check if this is a browser-related issue, let's open your QuickBooks Online through an incognito/private browser. Your browsing history can be one of the possible reasons you have problems.

To open it, press these shortcut keys: 

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)
• Ctrl + Shift + P (Microsoft Edge)

If you're having trouble with private browsing, you might want to consider using a different browser. This will help ensure you have the most secure and optimal experience when using QuickBooks. If everything goes smoothly, you'll need to clear the browser's cache. Check out this help guide for steps to clear the cache: Clear cache and cookies to fix issues when using QuickBooks Online. 

That should do the trick. Let me know how it goes. I'll be on standby if you have any other questions or concerns. Take care!