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hello92
Level 1

I'm not allowed to contact QB directly for this? I was double charged for my subscription just now. One for $5, and an incorrect one for $7. I need the $7 refunded.

 
1 Comment
SarahannC
Moderator

I'm not allowed to contact QB directly for this? I was double charged for my subscription just now. One for $5, and an incorrect one for $7. I need the $7 refunded.

Hello there, hello92. 

 

In regards to your concern, you can contact our specialist for any type of issue. It could be that you've contacted our specialist during off-hours. That is why the system is not allowing you to get a call from them.

 

For QuickBooks Self-employed, you can refer the support hours below:

 

  • 6:00 AM-6:00 PM Monday-Friday
  • 6:00 AM-3:00 PM Saturday

 

You may want to contact them again tomorrow, starting at 6:00 am. It's the best way where we can figure out why it happened. Then, let's see if they can do something about it.

 

Just ping me in if you have other questions. I'll do my best to figure them out and help you with that as soon as I can. 

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