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pinebluffoverloo
Level 1

I'm using Google Chrome. When I enter login and password an error on my browser says "shell service failed to fetch url - http://.... etc". It won't login QB onlne.

 
5 Comments 5
Adrian_A
Moderator

I'm using Google Chrome. When I enter login and password an error on my browser says "shell service failed to fetch url - http://.... etc". It won't login QB onlne.

Your browser's cache might be full, pinebluffoverloo.

 

You'll be prompted with this error once your browser takes time to load the pages you've opened like, QuickBooks Online. Let's perform some troubleshooting steps to fix this issue and get you back on track. 

 

First, let's open QuickBooks on a private window. This window helps the page load faster as it will not store any file history. If it works, you can go back to your regular browser and clear its cache. A piled up cache can cause some unexpected issue on a browser.

 

You can also use a different browser like Google Chrome, Mozilla Firefox, Internet Explorer, or Safari.

 

Please let me know how this troubleshooting step works on your end.

BobL8on
Level 1

I'm using Google Chrome. When I enter login and password an error on my browser says "shell service failed to fetch url - http://.... etc". It won't login QB onlne.

Still get the same error message

ChristieAnn
QuickBooks Team

I'm using Google Chrome. When I enter login and password an error on my browser says "shell service failed to fetch url - http://.... etc". It won't login QB onlne.

Hi there, BobL8on.

 

As mentioned by my colleague above, the error shows once your browser takes time to load the pages you've opened like, QuickBooks Online.

 

If you still encounter error after performing the steps above, I suggest contacting our Customer Support Team. They have the tools to check your account to investigate why you're receiving the error when logging in QBO.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter any concerns.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

7. Select how you want to contact them and fill in the information.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

pinebluffoverloo
Level 1

I'm using Google Chrome. When I enter login and password an error on my browser says "shell service failed to fetch url - http://.... etc". It won't login QB onlne.

Yes, the same error. Clearing the Cache did not fix. I did download the App to my computer, and this method works. 

Kristine Mae
QuickBooks Team

I'm using Google Chrome. When I enter login and password an error on my browser says "shell service failed to fetch url - http://.... etc". It won't login QB onlne.

Thanks for providing a workaround, Pinebluffoverloo.

 

This will help other users who are also experiencing the same thing.

 

On the other hand, you can also use a different web browsers like Mozilla Firefox or Internet Explorer. 

 

Drop by anytime if you have other concerns. We'll be right here to assist you. 

 

 

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