I'm using Google Chrome. When I enter login and password an error on my browser says "shell service failed to fetch url - http://.... etc". It won't login QB onlne.
Your browser's cache might be full, pinebluffoverloo.
You'll be prompted with this error once your browser takes time to load the pages you've opened like, QuickBooks Online. Let's perform some troubleshooting steps to fix this issue and get you back on track.
First, let's open QuickBooks on a private window. This window helps the page load faster as it will not store any file history. If it works, you can go back to your regular browser and clear its cache. A piled up cache can cause some unexpected issue on a browser.
You can also use a different browser like Google Chrome, Mozilla Firefox, Internet Explorer, or Safari.
Please let me know how this troubleshooting step works on your end.
As mentioned by my colleague above, the error shows once your browser takes time to load the pages you've opened like, QuickBooks Online.
If you still encounter error after performing the steps above, I suggest contacting our Customer Support Team. They have the tools to check your account to investigate why you're receiving the error when logging in QBO.
Here's how to contact them:
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter any concerns.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
7. Select how you want to contact them and fill in the information.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.