I am a freelance bookkeeper stuck at importing an accountant's copy from a client's accountant's Mac to my PC. Said accountant is awol, and I have .qb2016 files I can't do anything with.
Does anyone know of an online interface or program for converting the files? If not, Intuit, make one please!
Solved! Go to Solution.
For twenty years I’ve successfully sent my QB for Mac data to my accountant, via a QBB file (the only format Mac exports for Windows - though the format is also readable by Macs!). Often my QB software has been very out-of-date, but no accountant has ever had an issue. Until this year.
Hey there, GMM.
Thanks for being a loyal QuickBooks customer. I appreciate you performing the necessary steps to resolve the issue.
Let’s try some new steps to help you get back on track. I recommend you uninstall and reinstall the software to start in a clean slate. I’ll guide you through the step by step process.
Next, remove the QuickBooks PLIST files to revert all preferences back to its default settings. Here’s how:
For the User PLiST:
You'll find more information about the process in this article: Reinstall QuickBooks for Mac using clean install.
Then, let’s go ahead and restart your computer. Once done, reinstall the software.
Check out the Install and set up QuickBooks Mac Desktop article for detailed instructions.
That should help you get fixed right up.
If you get the same result, please let me know the exact error so I can try another step to resolve this. I'm always here to assist you further.
Thanks for your response? How do we know the issue is on my side, and not my accountant's side? Is the issue always on the Mac side when there's a problem like this?
My account says, when they try to open my QBB file, they get about 40% of the way through, then the app just shuts down.
I actually have QB running on two different Macs, and my accountant can't open my QBB file when save from either Mac. I know it's possible there are issues on both Macs, but do you think it is likely? And note that I can open the QBB files from either Mac too.
I also tried running a year-old version of QB for Mac (which worked fine last year sending my books to my accountant) to see if that helped, but my accountant couldn't open that either (though I guess that might use the same PLIST file, if that's the problem).
My accountant says they will try to open my file using an older version of QB for Windows they have at home, if that doesn't work, I will try your suggested method. Thanks!
Thanks for getting back to us, GMM.
I'm here to guide you to the right support so you can get the help you need.
Have you tried to process the troubleshooting steps provided by my colleague Rasa-LilaM? If the issue persists, I recommend calling our QuickBooks Desktop Mac Support. They have additional tools to do a remote session and investigate this further.
Here's how you can contact our phone support:
Please let us know how it goes by clicking the Reply button below. Have a good day.
It turned out that my accountant was able to open my QBB export (from Quickbooks 2016 for Mac) when they used an older version of their Windows software to open my file. So, it doesn't seem like the issue was on my end, and there's perhaps some other compatibility issue with a newer QB for Windows. Anyway, my issue is resolved, and I'm glad I didn't bother with all the clean install steps!
Thanks for getting back to us, GMM.
Good to hear that everything is working fine on your end. Allow me to provide a little more information about the compatibility issue with QuickBooks Desktop.
Before installing and using QuickBooks Desktop for Mac, it is important to know the necessary system requirements.
Here are some minimum requirements for QuickBooks for Mac:
You can more details in this article: https://quickbooks.intuit.com/community/Getting-Started/QuickBooks-Desktop-system-requirements/m-p/2....
Additionally, if you need to discuss sensitive information, you may want to call in to speak with an agent so they can review your account:
If you have more questions about the compatibility of QuickBooks for Mac, please let me know.