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I need an accountant's copy converted to PC from Mac. I see no tools available to do this anywhere, other than finding someone with a Mac to convert it for me. Any tips?

I am a freelance bookkeeper stuck at importing an accountant's copy from a client's accountant's Mac to my PC. Said accountant is awol, and I have .qb2016 files I can't do anything with. 

Does anyone know of an online interface or program for converting the files? If not, Intuit, make one please!

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Best answer 12-10-2018

Accepted Solutions
Established Community Backer ***

There is no accountants copy in QB Mac, the file extensio...

There is no accountants copy in QB Mac, the file extension you reference is a QB Mac working file, it has to be saved for QB Windows in the Mac product.

9 Comments
Established Community Backer ***

There is no accountants copy in QB Mac, the file extensio...

There is no accountants copy in QB Mac, the file extension you reference is a QB Mac working file, it has to be saved for QB Windows in the Mac product.

Established Community Backer ***

If you have access to a Mac running a recent Mac OS you c...

If you have access to a Mac running a recent Mac OS you can download QB 2016 Mac Trial for free at <a rel="nofollow" target="_blank" href="http://www.qblittlesquare.com">www.qblittlesquare.com</a>. That will open it. Then you can choose File->Export->To Windows to make a format that QuickBooks Windows can read.
Not applicable

Or, your client can do the File > Export > To Windows ste...

Or, your client can do the File > Export > To Windows step and send you the Window format QBB file so you can work on it, then return it to her when done. This is called Round Tripping <a rel="nofollow" target="_blank" href="https://community.intuit.com/articles/1390150">https://community.intuit.com/articles/1390150</a>
GMM
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Re: There is no accountants copy in QB Mac, the file extensio...

For twenty years I’ve successfully sent my QB for Mac data to my accountant, via a QBB file (the only format Mac exports for Windows - though the format is also readable by Macs!). Often my QB software has been very out-of-date, but no accountant has ever had an issue. Until this year.

 
For the first time ever, my accountant is having errors trying to open the QBB file I’ve saved from QB Desktop for Mac. I’ve verified data, rebuilt data, and saved the QBB file several times. There are two ways to do this in Mac 2016, “export to QB for windows” or “save file for accountant” - both export what appears to be an identical QBB file, and I've tried both. Nothing has worked.
 
I’m thinking I may try moving my data either QB Online, or QB 2019 for Mac, but unsure which is most likely to work without too much expense and time/effort. Any thoughts? Thanks!
QuickBooks Team

Re: There is no accountants copy in QB Mac, the file extensio...

Hey there, GMM.


Thanks for being a loyal QuickBooks customer. I appreciate you performing the necessary steps to resolve the issue.

 

Let’s try some new steps to help you get back on track. I recommend you uninstall and reinstall the software to start in a clean slate. I’ll guide you through the step by step process.


To uninstall:

 

  1. Close your QuickBooks if it's running.
  2. While on your desktop, go to the Finder at the top menu bar.
  3. Choose Go, then select Applications.
  4. Make sure to choose the QuickBooks icon.
  5. Drag and move it to the Trash icon.

Next, remove the QuickBooks PLIST files to revert all preferences back to its default settings. Here’s how:


For the User PLiST:

 

  1. Close QuickBooks if it's running.
  2. Go to the Finder menu, then select Go.
  3. When the Library window opens, double click on the Preferences folder to open it.
  4. In the Preferences folder, select your QuickBooks version and move it to the Trash icon.
  5. Once done, empty the Trash.

System PLIST:

 

  1. On the Finder window, open the Macintosh HD.
  2. When the Library window opens, double click on the Preferences folder to open it.
  3. In the Preferences folder, select your QuickBooks version and move it to the Trash icon.

You'll find more information about the process in this article: Reinstall QuickBooks for Mac using clean install.

 

Then, let’s go ahead and restart your computer. Once done, reinstall the software.

 

Check out the Install and set up QuickBooks Mac Desktop article for detailed instructions.


That should help you get fixed right up.

 

If you get the same result, please let me know the exact error so I can try another step to resolve this. I'm always here to assist you further.

 

GMM
Not applicable

Re: There is no accountants copy in QB Mac, the file extensio...

Thanks for your response? How do we know the issue is on my side, and not my accountant's side? Is the issue always on the Mac side when there's a problem like this?

More details:

 

My account says, when they try to open my QBB file, they get about 40% of the way through, then the app just shuts down.

I actually have QB running on two different Macs, and my accountant can't open my QBB file when save from either Mac. I know it's possible there are issues on both Macs, but do you think it is likely? And note that I can open the QBB files from either Mac too.

I also tried running a year-old version of QB for Mac (which worked fine last year sending my books to my accountant) to see if that helped, but my accountant couldn't open that either (though I guess that might use the same PLIST file, if that's the problem).

 

My accountant says they will try to open my file using an older version of QB for Windows they have at home, if that doesn't work, I will try your suggested method. Thanks!

QuickBooks Team

Re: There is no accountants copy in QB Mac, the file extensio...

Thanks for getting back to us, GMM.

 

I'm here to guide you to the right support so you can get the help you need. 

 

Have you tried to process the troubleshooting steps provided by my colleague Rasa-LilaM? If the issue persists, I recommend calling our QuickBooks Desktop Mac Support. They have additional tools to do a remote session and investigate this further.

 

Here's how you can contact our phone support:

  1. Follow the Official Intuit Contact link.
  2. Select your QuickBooks product.
  3. Select an issue type from the menu below, you need only to select two options for the contact information to appear.
  4. Click Get Phone Number at the bottom.

Please let us know how it goes by clicking the Reply button below. Have a good day. 

GMM
Not applicable

Re: There is no accountants copy in QB Mac, the file extensio...

It turned out that my accountant was able to open my QBB export (from Quickbooks 2016 for Mac) when they used an older version of their Windows software to open my file. So, it doesn't seem like the issue was  on my end, and there's perhaps some other compatibility issue with a newer QB for Windows. Anyway, my issue is resolved, and I'm glad I didn't bother with all the clean install steps!

Moderator

Re: There is no accountants copy in QB Mac, the file extensio...

Thanks for getting back to us, GMM.

Good to hear that everything is working fine on your end. Allow me to provide a little more information about the compatibility issue with QuickBooks Desktop.

 

Before installing and using QuickBooks Desktop for Mac, it is important to know the necessary system requirements.

 

Here are some minimum requirements for QuickBooks for Mac:

 

  • QuickBooks for Mac 2016 R5 or earlier- Mac OS 10.10.2 (Yosemite), Mac OS 10.11 (El Capitan)
  • QuickBooks for Mac 2016 R6 or later- macOS X v10.14 (Mojave), 10.13 (High Sierra), Mac OS 10.11 (El Capitan), and Mac OS X v10.12 (Sierra)
  • Intel Processor: Core 2 Duo or higher
  • Multi-user Server: Intel Core 2 Duo or higher processor to run the server
  • 2 GB RAM (4 GB RAM recommended)
  • 250 MB of available disk space
  • CD/DVD drive (or Internet connection) for installation

You can more details in this article: https://quickbooks.intuit.com/community/Getting-Started/QuickBooks-Desktop-system-requirements/m-p/2....

 

Additionally, if you need to discuss sensitive information, you may want to call in to speak with an agent so they can review your account:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

If you have more questions about the compatibility of QuickBooks for Mac, please let me know.

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